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English courses / EUR

Level 2 Certificate in Customer Service

Regular Price: 225€

Special Price: 12€

  • 3 students have purchased
  • Express
Centre
John Academy
Town
London
Address
71-75 Shelton Street, Covent Garden, London WC2H 9JQ WC2H 9JQ See in Google maps
Contact
info@johnacademy.co.uk
https://www.johnacademy.co.uk/
Map
Description

Benefits

  • Easy to follow
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.

Course Curriculum

Level 2 Certificate in Customer Service

Introduction To Customer Service

01:00:00

The Power of Positive Thinking in Customer Service

02:00:00

Types of Difficult Customers and How to Help them

02:00:00

How to Deal with Difficult Customers

03:00:00

Conclusion

01:00:00

Mock Exam

Final Exam

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Level 2 Certificate in Customer Service.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.

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