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Management Skills - Managing Difficult People - Online Course

Regular Price: $27

Special Price: $18

Registration open

  • 2h - 20 Days
  • 2 students have purchased
  • Matrícula online
Spearhead Training
Chipping Norton
18-19b Cheriton House, Cromwell Park OX7 5SR See in Google maps
One of the UK's leading providers of open and in-house training courses in Management, Sales, Business Skills, Secretarial and Support. Courses are held at various locations throughout the UK on a range of dates. Online training courses also available. Please visit our website www.spearhead-training.co.uk for further details.


  • Define conflict and its costs
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


Managers achieve results through others, but not everyone you manage will be easy. As a manager you need to know how to effectively manage all types of people - including those we find difficult. This on line course teaches you how manage difficult people more effectively. The course aims are:
To understand the different personality types.
To define conflict and its costs.
To understand the steps for resolving people problems and managing difficult people at work.

The ability to develop sound working relationships is key to a manager’s ultimate success as you need to work through others in order to achieve results. In this module you will learn how to manage difficult people, whether these people are your direct reports, your own manager or your colleagues.

During this course you will learn:


  • Relationships at work
  • Understanding the different personality types
  • What is conflict?
  • The cost of unresolved conflict
  • The ten steps for managing people problems
  • Staying assertive
  • Managing difficult people


Thanks to this offer, valid exclusively for one person, you will obtain a Management Skills - Managing Difficult People - Online Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@spearhead-training.co.uk. The training provider will then give you access to the course.

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