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Management Skills - Online Ten Module Course

Regular Price: $264

Special Price: $132

Registration open

  • 20h - 310 Days
  • 3 students have purchased
  • Matrícula online
Spearhead Training
Chipping Norton
18-19b Cheriton House, Cromwell Park OX7 5SR See in Google maps
One of the UK's leading providers of open and in-house training courses in Management, Sales, Business Skills, Secretarial and Support. Courses are held at various locations throughout the UK on a range of dates. Online training courses also available. Please visit our website www.spearhead-training.co.uk for further details.


  • Learn how to make the transition from team member to manager
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


Learn how to make the transition from team member to manager
Learn how to supervise the people who report to you
Understand what you must do to be a motivational manager
Brush up your communication skills and learn how to give effective feedback
Learn how to develop the people who report to you so they are high performers
Learn how to manage people you find ""difficult""
Become an excellent delegator
Learn how to plan and run a formal performance review meeting
Learn how to manage and prioritise your valuable time

Module 1 – Becoming a Manager

  • What is management?
  • Why have managers?
  • Six core functions of management
  • The process of management
  • Company expectations
  • Your responsibilities
  • Team expectations
  • Reasons managers fail

Module 2 – Supervising People

  • Quality & You
  • Performance Standards
  • Setting Standards
  • Allocating Work
  • Giving Good Instructions
  • Monitoring Principles
  • What to Monitor
  • How to Monitor

Module 3 – The Motivational Manager

  • Motivation and the manager
  • Recognising Motivation at Work
  • Defining Motivation
  • The Process Approach to Motivation
  • Expectancy Theory
  • Equity theory
  • The content approach to Motivation
  • The hierarchy of needs
  • The ERG Model
  • The 2 factor theory
  • Learned Needs
  • Money as a Motivator
  • Effective Motivation Systems
  • Motivating Your team
  • Motivating Yourself

Module 4 – Managerial Communication Skills

  • The need for effective communication
  • Problems of communication
  • Active Listening Techniques
  • Questioning Skills
  • Overcoming the barriers of communicating clearly
  • Planning your communication
  • Better Business meetings
  • Keeping Your Team Informed

Module 5 – Effective Feedback
What is feedback?

  • The Importance of Feedback
  • Observing Employee Performance
  • General Principles of effective feedback
  • How to give effective praise
  • Why giving criticism is hard
  • How to give constructive criticism
  • Receiving feedback
  • Feedback misconceptions

Module 6 – Training & Developing Your People

  • The importance of training and development
  • The role of the Manager in Training
  • The 3 elements of developing people
  • Providing training & development opportunities
  • The qualities of a good trainer
  • The principles of learning
  • The training cycle
  • Tips for training
  • Coaching

Module 7 – Managing Difficult People

  • Relationships at work
  • Understanding the different personality types
  • What is conflict?
  • The cost of unresolved conflict
  • The ten steps for managing people problems
  • Staying assertive
  • Managing difficult people

Module 8 – Better Delegation

  • What is Delegation?
  • Why Managers Don’t Delegate
  • The Benefits of Delegating
  • The Delegation Process
  • Deciding What to Delegate
  • What not to Delegate
  • Choosing the right person to delegate to
  • Delegating the task
  • Keeping Control & Giving Feedback
  • Overcoming the Barriers to Delegation
  • Overcoming reluctance to accept delegated tasks
  • Dealing with problems

Module 9 – Effective Performance Appraisals

  • What is performance appraisal?
  • The Managers responsibility
  • When and Where to hold an appraisal
  • Preparing for an appraisal meeting
  • Structuring the appraisal
  • Rating performance
  • Setting performance objectives
  • Encouraging two-way discussion
  • Giving feedback
  • Avoiding the common mistakes
  • What to do after the appraisal

Module 10 – Making Time to Manage

  • The need for time management
  • Where does your time go?
  • Planning & time management
  • Short term planning aids
  • Prioritising
  • Managing impossible deadlines
  • Controlling time wasters
  • Time savers
  • Time management & your career


Thanks to this offer, valid exclusively for one person, you will obtain a Management Skills - Online Ten Module Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@spearhead-training.co.uk. The training provider will then give you access to the course.

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