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Managing and improving Customer Service process Online Certificate

Regular Price: $131

Special Price: $26

  • 2 students have purchased
  • Express
New Skills Academy
Ability Business Centre Ware Herts SG12 9LH See in Google maps
GAINING QUALIFICATIONS HAS NEVER BEEN SO EASY WITH NEW SKILLS ACADEMY New Skills Academy are dedicated to delivering affordable and comprehensive online courses which have all been accredited by IVCAS so you are guaranteed quality course material with in-depth learning. Why You Should Train With New Skills Academy: Discounts of up to 90% for all Hotcourses students - we believe in providing online learning to everyone and are committed to the most cost effective training -Wide range of courses -Comprehensive, yet easy to understand syllabus -Our online courses enable you to study anywhere -Go at your own pace – no time limits -Gain a verifiable qualification ACCREDITED by IVCAS & CPD -Improve your career prospects -Tutor support via email and our forums


  • An affordable price
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


Managing & Improving Customer Service Process Certificate - Best Seller

**We have now partnered with NUS so once you've purchased your course you are eligible by studying with us to apply for an NUS Extra card which gives you 1000's of discounts with the biggest companies**

Customer Care is integral to the success of any business. The quality of the relationship and reputation your business has among your customers can determine the success or failure of your enterprise. This course will help you understand how to effectively interact with your customers to ensure they receive the highest levels of care and service, which will positively enhance your prestige and your profits.

Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time, effort and investment necessary to drive excellent customer care will create a corresponding improvement in your company's public perception, an increase in brand awareness and keep your finger firmly on the pulse of what you need to know.

The content of this course is designed for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share to help ensure long term business success. Understanding how to continuously improve your services and products and see things from a customer-centric perspective is priceless when it comes to business longevity and profitability.

This course is based on up-to-date scientific research and studies that have probed into the core of customer care in the modern business world. All of the information has been synthesised into an easy to learn format that can be digested at a pace...

What you will learn

In this course, you will learn:

The benefits and value of good customer service
How to use customer feedback to improve your service
How to tangibly measure customer loyalty
How to assess and improve your current customer service processes
How the quality of your customer care influences the customer's experience and impression
Effective strategies for handling customer service problems
How to continually develop your customer services
The role that feedback and monitoring plays in establishing a customer care framework
What service level agreements are and how to develop them
The practical knowledge you will gain from this course can be applied to any business. Completing this course will allow you to assess and dramatically improve your customer care strategies, increasing the positive public perception, profitability and prosperity of your company.

Course Modules/Lessons

Module 1: Customer Care

Understand the key factors that drive customer service and positive experiences
Learn how to utilise bad customer service strategically to drive business improvements
Discover how to effectively collect customer information and identify expectations
Find out how to tangibly measure customer loyalty and increase customer retention
Module 2: Customer Service Practices

Gain an accurate understanding of current customer service processes at all levels of your organisation
Identify which processes are benefiting the customers and the company and which are hindering success
Understand how customer service influences the customer’s impression of your company and its reputation
Identify where your company and its employees are not meeting the needs of customers and are not demonstrating the essential factors that constitute excellent customer service
Module 3: Customer Services Implementation

Learn about customer service processes: their relevance and steps for implementation
Understand how to use metrics to develop a progressive customer care model
Explore the internal aspects needed to drive continuous development
Comprehend the significance of the customers’ values and perceptions
Module 4: Managing Customer Relationships

Understand the key aspects and significance of customer relationship management
Learn how to identify and overcome barriers to exemplary customer service
Uncover how to leverage technology, processes and people to improve customer relationships and satisfaction
Appreciate the role that feedback and monitoring plays in establishing a good customer care framework
Module 5: Personal Development

Understand the importance of self-directed learning and how to choose direction
Comprehend the qualities, traits and skills which are needed for your role
Learn how to write achievable objectives which empower and motivate you
Find out how to stay on track with complex and long term goals


Thanks to this offer, valid exclusively for one person, you will obtain a Managing and improving Customer Service process Online Certificate.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to support@newskillsacademy.co.uk. The training provider will then give you access to the course.

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