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English courses / EUR

Office Admin and Customer service Diploma

Regular Price: 315€

Special Price: 31€

  • 2 students have purchased
  • Express
Centre
John Academy
Town
London
Address
71-75 Shelton Street, Covent Garden, London WC2H 9JQ WC2H 9JQ See in Google maps
Contact
info@johnacademy.co.uk
https://www.johnacademy.co.uk/
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Description

Benefits

  • Affordable
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.

Details

Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.

Course Curriculum

Admin Support

Module One – Getting Started

01:00:00

Module Two – Getting Organized (I)

01:00:00

Module Three – Getting Organized (II)

01:00:00

Module Four – Managing Time

01:00:00

Module Five – Getting It All Done On Time

01:00:00

Module Six – Special Tasks

01:00:00

Module Seven – Verbal Communication Skills

01:00:00

Module Eight – Non-Verbal Communication Skills

01:00:00

Module Nine – Empowering Yourself

01:00:00

Module Ten – The Team of Two

01:00:00

Module Eleven – Taking Care of Yourself

01:00:00

Module Twelve – Wrapping Up

01:00:00

Administrative Management

Module One – Getting Started

01:00:00

Module Two – Why Your Office Needs Administrative Procedures

02:00:00

Module Three – Gathering the Right Tools

02:00:00

Module Four – Identifying Procedures to Include

02:00:00

Module Five – Top Five Procedures to Record

02:00:00

Module Six – What to Include in Your Binder (I)

02:00:00

Module Seven – What to Include in Your Binder (II)

02:00:00

Module Eight – Organizing Your Binder

02:00:00

Module Nine – What Not to Include in the Procedure Guide

02:00:00

Module Ten – Share Office Procedure Guide

02:00:00

Module Eleven – Successfully Executing the Guide

02:00:00

Module Twelve – Wrapping Up

01:00:00

Organisational Skills

Module One – Getting Started

01:00:00

Module Two – Remove the Clutter

02:00:00

Module Three – Prioritize

02:00:00

Module Four – Scheduling Your Time

02:00:00

Module Five – To Do Lists

02:00:00

Module Six – Paper and Paperless Storage

02:00:00

Module Seven – Organization in Your Work Area

02:00:00

Module Eight – Tools to Fight Procrastination

02:00:00

Module Nine – Organizing Your Inbox

02:00:00

Module Ten – Avoid the Causes of Disorganization

02:00:00

Module Eleven – Discipline is the Key to Stay Organized

02:00:00

Module Twelve – Wrapping Up

01:00:00

Customer Relations and Dealings

Module One – Getting Started

01:00:00

Module Two – The Right Attitude Starts with You

02:00:00

Module Three – Stress Management (Internal Stressors)

02:00:00

Module Four – Stress Management (External Stressors)

02:00:00

Module Five – Transactional Analysis

02:00:00

Module Six – Why are Some Customers Difficult

02:00:00

Module Seven – Dealing with the Customer Over the Phone

02:00:00

Module Eight – Dealing with the Customer In Person

02:00:00

Module Nine – Sensitivity in Dealing with Customers

02:00:00

Module Ten – Scenarios of Dealing with a Difficult Customer

02:00:00

Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

02:00:00

Module Twelve – Wrapping Up

01:00:00

Customer Service

Module One – Getting Started

01:00:00

Module Two – Aspects of Phone Etiquette

01:00:00

Module Three – Using Proper Phone Language

01:00:00

Module Four- Eliminate Phone Distractions

01:00:00

Module Five – Inbound Calls

02:00:00

Module Six – Outbound Calls

02:00:00

Module Seven – Handling Rude or Angry Callers

02:00:00

Module Eight – Handling Interoffice Calls

01:00:00

Module Nine – Handling Voicemail Messages

01:00:00

Module Ten – Methods of Training Employees

02:00:00

Module Eleven – Correcting Poor Telephone Etiquette

01:00:00

Module Twelve – Wrapping Up

01:00:00

Activities

Mock Exam

Final Exam

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain an Office Admin and Customer service Diploma.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.

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