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Professional Supervisor Training Course

Regular Price: 225€

Special Price: 23€

  • 13h - Flexible
  • 2 students have purchased
  • Express
John Academy
71-75 Shelton Street, Covent Garden, London WC2H 9JQ WC2H 9JQ See in Google maps


  • 24/7 student support via email
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


Supervising others is considered to be one of the toughest occupations. Between dealing with your own time and activities, helping your colleagues take care of issues and finish assignments, and helping different managers, your day can fill up before you know it. This course will enable managers to end up being more productive. They will likewise turn out to be more capable of assigning, managing time, setting goals and desires (for themselves as well as other people), provide feedback, resolve conflicts, and regulate discipline.



Module One: Getting Started

  • Workshop Objectives
  • Pre-Assignment Review

Module Two: Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectation
  • Putting Expectations in Writing
  • Case Study

Module Three: Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals
  • Case Study

Module Four: Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
  • Case Study

Module Five: Degrees of Delegation

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence
  • Case Study

Module Six: Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation
  • Case Study

Module Seven: Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback
  • Case Study

Module Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritisingng with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Case Study

Module Nine: Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Case Study

Module Ten: Tips for Special Situations

  • What to Do If You’ve Been Promoted from within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Case Study

Module Eleven: A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise

Supervisor Skills

  • Making the Transition
  • Key Behaviors and Attitudes
  • Setting Goals as Supervisor
  • Planning for Success
  • Active Listening Techniques
  • Communication Skills
  • Giving Feedback
  • Giving Instructions
  • Orders, Requests, and Suggestions
  • Managing Conflict
  • Managing Challenging Situations


  • Professional Supervisor Training Course- Activities



Thanks to this offer, valid exclusively for one person, you will obtain a Professional Supervisor Training Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@johnacademy.co.uk. The training provider will then give you access to the course.

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