- Easy to follow
- Make your own study schedule and take advantage of online tutoring hours
- Obtain a certified diploma once you finish the course.
**We have now partnered with NUS so once you've purchased your course you are eligible by studying with us to apply for an NUS Extra card which gives you 1000's of discounts with the biggest companies**
Questioning and listening skills are pivotal to effective communication and creating mutual understanding. These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities.
Unfortunately, most people have no idea of the importance of communication skills in the workplace. However, research has clearly demonstrated that the ability to accurately communicate requirements, PRICE_TOTAL_WITH_PROMO needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
This practical course will support you to enhance existing skills and develop new ones with expert guidance and supportive exercises. This course will guide you through the process of understanding and implementing these highly prized communication skills. You will rapidly learn how to communicate more effectively with those around you and vitally deepen your understanding about the causes and consequences of costly miscommunications.
In addition to teaching you about the significance of quality communication, in everyday personal and business activities, this course will deliver focused and actionable advice which you can easily implement in all areas of your life. You will delve into the often hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
This course focuses specifically on the two most significant areas of communication: the skills of listening and questioning. The secret of listening is far from obvious and without in-depth study many people merely scrape the surface of this valuable skill. In addition to learning how to get the most from colleagues, employers and personal relationships learning to actively and reflectively listen will reveal previously unavailable information and insights.
The root cause of the breakdown of many personal relationships, including marriages, is cited as being poor communication. Specifically this is the inability to effectively listen – many divorces could be prevented if couples learned how to really hear each other on a practical and emotional level.
Effective questioning is another valuable tool which will enable you to find and analyse the information that others hold. Knowing how to accurately and effectively ask various types of questions, and under which contexts, will minimise the effort and maximise the results in your interpersonal interactions. This course will also teach you techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
Feedback is another skill which you will learn; specifically you will receive guidance and undertake exercises to facilitate effective and honest feedback without the emotional ‘sting’. Harnessing the power of quality feedback is one of the most significant leaps you can take in your own personal development.
Finally this course supports you to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge. You will be amazed at the increase in confidence and esteem you will naturally experience as a result of improving these vital communication skills.
This course is designed for professionals who wish to enhance their knowledge of effective communication and significantly improve their practical skills. Taking this course will support your ability to gather information, build relationships, communicate with people at all levels and vitally understand both the logical and emotional facets of communication.
Module 1: Effective Communication
Understand the significance of effective communication in the workplace and the cost of poor communication
Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
Module 2: Listening Skills
Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
Module 3: Questioning Skills
Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
Module 4: Information and Understanding
Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
Module 5: Personal Development
Understand how and why to enhance the skills you have learned and find opportunities to practice
Delve into feedback that you have received and gain the confidence to ask for more!
Comprehend how advanced skills could support your personal growth and communication effectiveness
Discover communication strengths and weaknesses and empower development of key skills