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Retail Customer Service Course - Level 3 - Accredited

Regular Price: $198

Special Price: $26

  • 12 Months
  • 2 students have purchased
  • Express
Oplex careers
26 York STreet W1U 6PZ See in Google maps
Welcome to Oplex Careers. Firstly, from everyone at Oplex Careers we would like to thank you for visiting our website today at www.oplexcareers.com. Here at Oplex Careers we provide a wide range of high quality training courses that help people all over the world to gain new skills, qualifications or simply update their knowledge.


  • Full tutor support included
  • Make your own study schedule and take advantage of online tutoring hours
  • Obtain a certified diploma once you finish the course.


The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.

The Retail Customer Service Course is split into the following modules:

    • Importance of Communication

• Importance of Communication
• Verbal Communication
• Non-Verbal Communication
• Listening Skills

    • Complaint Handling

• Types of Complainer
• Common Complaints
• Handling a Complaint

    • Conflict Management

• Forms of Conflict
• Signs of Increasing Anger and Aggression
• Conflict Resolution

    • Increasing Sales through Customer Service

• Types of Customer
• Up-Selling and Cross-Selling
• Social Media
• Methods for Increasing Sales

    • Customer Feedback

• Types of Feedback
• Use of Feedback Forms
• Negative Feedback
• Positive Feedback

  • Final Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Thanks to this offer, valid exclusively for one person, you will obtain a Retail Customer Service Course - Level 3 - Accredited Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@oplexcareers.com. The training provider will then give you access to the course.

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