Northumberland College

Extended award in the principles of customer service in Hospitality, Leisure, Travel and Tourism Level 2

Northumberland College
In Ashington

Price on request
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Important information

Typology A Level
Location Ashington
Start Different dates available
  • A Level
  • Ashington
  • Start:
    Different dates available
Description

No formal qualifications are required, but you would normally be expected to have an NVQ Level 1 or equivalent. Adult learners may be accepted without these minimum qualifications You will benefit from excellent facilities that are of industry standard so you'll be prepared for your future career.At Northumberland College you will be treated as an individual and given opportunities to study subjects you may not have tried before, as well as opportunities to grow and develop so that you are prepared for your next steps, whether this is university or starting out in the first stage of your career.

Facilities (1)
Where and when

Location

Starts

Ashington (Northumberland)
See map
College Road,, NE63 9RG

Starts

Different dates availableNow taking bookings

To take into account

· Requirements

No formal qualifications are required, but you would normally be expected to have an NVQ Level 1 or equivalent. Adult learners may be accepted without these minimum qualifications

· Qualification

NCFE Extended Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF) Level 2

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What you'll learn on the course

IT
Hospitality
Customer Service
Travel and Tourism
Tourism
Industry
Travel Tourism
Hospitality

Course programme

What will I study on the course?

The award consists of 4 units:

* Cultural awareness

* The role of a customer service representative in welcoming tourists and visitors to their destination

* Principles of customer service in hospitality, leisure, travel and tourism

* Meet the requirements of customers in the hospitality, leisure, travel and tourism industry, with specific needs

Additional information

This course is run on demand and will be delivered to suit the needs of the group.

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