Successful Facilitation Skills

MODULE 1: Introduction and Course Overview
MODULE 2: Types of Groups
Topics covered:

• Participatory Groups
• Conventional Groups

MODULE 3: Understanding Facilitation
Topics covered:

• What is Facilitation?
• Other Roles Facilitators Play
• Differentiating between Process and Content

MODULE 4: Group Norms

MODULE 5: What is a Facilitator?

MODULE 6: The Functions of a Facilitator
Topics covered:

• Encouraging Full Participation
• Promoting Mutual Understanding
• Fostering Inclusive Solutions.
• Teaching New Thinking Skills

MODULE 7: Gradients of AgreementMODULE 8: Asking Questions
Topics covered:

• Closed Questions
• Open Questions
• Probing Questions
• Questioning: Dos and Donts

MODULE 9: Listening for Common Ground
MODULE 10: Common Facilitation Techniques
MODULE 11: Giving and Receiving Feedback
Topics covered:

• General Principles of Good Feedback
• Feedback Formats
• The Eight-Step Feedback Process
• The Language of Feedback
• Tips for Receiving Feedback

MODULE 12: Facilitating an Open Discussion
Topics covered:

• The Importance of Open Discussion
• Alternatives to Open Discussion

MODULE 13: Managing Divergent Perspectives
MODULE 14: The Language of Facilitation
MODULE 15: Dealing with Difficult Dynamics
MODULE 16: Interventions
MODULE 17: Sustainable Agreements
Topics covered:

• Options for Surveying the Territory
• A Review Of Facilitating Sustainable Agreements

MODULE 18: Shared Framework of Understanding
Topics covered:

• Understanding Team Stages
• Exploring Inclusive Solutions

CRITERIASolutionsFacilitation Skill LevelsFacilitation at a Glance ChartMODULE 19: Your Personal Action Plan