Handling difficult people courses

... of people and understand their underlying thoughts through their gestures and body language. Use effective body language to increase the efficiency of your public speaking and show confidence. Suitable for: Anyone...

... to positively handle those difficult people in your life... - Why do we find some people 'difficult'? - The impact of our beliefs - The ok Corral - The 7 classic...

... -Develop genuine confidence based on strong self-esteem -Influence others effectively at all levels. Suitable for: This programme is for you if you need to influence those around you, especially when handling change or new initiatives and projects. You will have an opportunity to explore and identify...

...You will learn: Why have an appraisal system and the benefits for everyone. The importance of ownership of the process and its parts. Preparing and timetabling the appraisal discussion. The skills needed to conduct the appraisal discussion. Handling performance through setting appropriate...

... with difficult people Managing people Handling conflict and getting a positive result Listening Managing workload and time management Persuading people Breaking...

...An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes need help to become more assertive. This workshop...

... the learning back into their workplace. Delegates learn the skills and techniques needed to support effective performance in the job. Delegating, giving feedback, handling difficult situations and coaching are introduced and practised...

...To add value to the organisation's image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion and initiative when dealing with telephone calls and visitors. Organise and complete reception registers. Suitable for: Those people who present...

... Leaders need to have excellent people skills and learn how to balance the demands of their own teams with their operational workload...

...An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes need help to become more assertive. This workshop...

...To understand a range of conflict handling styles and how they may be effectively applied. Suitable for: Team Members and Team Leaders...

...This course explores the people skills needed to manage performance effectively and how to make that role an integral part of everyday business life. It is practical and interactive, using real business scenarios to enable participants to build confidence. Furthermore, issues addressed include...

... your initiative Organising and co-ordinating your manager’s time Acting as an effective gate keeper Handling Difficult Situations Dealing with conflict...

...Managers are not measured by their work alone, but by the results produced by their entire team of people. The ability to manage a purposeful appraisal meeting and leave the appraisee feeling motivated and committed to increase performance, is one of the critical areas of managerial effectiveness...

...Achieving successful outcomes through the effective facilitation of groups of people has never been more important. This may include solving a particular problem, gaining consensus to a course of action, or mediating in conflict. This course covers designing a process that will ensure a successful...

...This course will help you develop the personal skills and tools you need to help you and your team to be their best. You'll learn what really makes people tick, how to motivate, engage hearts and minds, influence, coach and persuade people. You'll learn how to develop trust and allegiance...

... assertion Dealing with 'difficult' people -Dissolving aggression in others -Handling put downs -Remaining calm and in control Giving and receiving feedback...

.... manual handling or induction topics... Learn about: Knowledge management, Coaching Skills, Influencing Skills...

... of sending and receiving emails The differences between assertive and aggressive behaviour 3 steps to assertive behaviour to handle difficult situations...

... range of difficult situations. The interactive CDROM, ideal for self-study, includes aspects of Samaritans unique 'active listening skills...