Handling difficult people courses

... people motivated to action; deal with difficult situations; take advantage of the day to day opportunities in the workplace and; delegate safely...

... in competition Internal and external customers Exercise, Discussion Question Skills The role of questioning skills in handling difficult people...

...This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness...

... Delegation Made Easy The 21st Century Manager Top Secrets of a Successful Time Manager Managing Difficult People & Situations at Work THIS COURSE ALSO...

...After this management training you will have a better understanding of the way power works in organisations. You will be able to operate within your own organisation with increased effectiveness, and handle yourself as a manager with increased assurance. Your people and resource management skills...

... up Difficult People and Situations Recognising difficult customer types Defusing difficult situations Developing a strategy for handling difficult people...

...This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness...

... products and services -Win business and up sell on the telephone -Recognise and deal with difficult situations effectively and professionally Course content...

... your own emotional reactions. Controlling the discussion - handling conflict, arguments and aggression- dealing with difficult customers. Workshop...

... does praising do? • Why praising is difficult? • How to deliver your praise to get maximum results? How to Disagree? • How to express your disagreement...

... difficult? What makes people aggressive? How to deal with your own anger and emotions Our emotion triggers Blowing off steam without venting it on people...

... to positively influence people. Human Relations Handle difficult people through human relations principles. Reassess the value of people in our organisation...

... the approach with difficult customers. Review and Close Review the day's learning and start the action planning process Completion of Knowledge/Skill Checklist... Learn about: Anger Management, Assertion Training, Customer Service...

... governance matters such as risk management. Further personal practice. 14:45 DIFFICULT COLLEAGUES & ETHICAL ISSUES Workshop and discussions around various...

... and counselling Motivation principles Managing verses doing Running effective sales meetings Leadership styles Handling difficult sales staff Further Development...

... management ® Looking ahead to potential new opportunities ® Handling other people’s difficult or challenging behaviour ® Providing support to others ® Becoming...

... lead? Handling The Difficult Factors Ego of self and others Managing, leading and doing Controlling and organising Deciding what motivates you...

... presents as part of its educational catalogue. In the current business world, the need for influential and inspirational people within an organisation is as great as it has ever been. Every significant business transaction has had a series of negotiators and influencers in the background ensuring the... Learn about: Negotiation Skills, Leadership Management, Emotional Intelligence...

... to handling difficult people and situations, this course is the ideal choice to discover and develop new facilitation skills...

...A Tailored Assertiveness Training Programme can help delegates discover what works for them, without resorting to difficult behaviour themselves. Working in small groups, two experienced facilitators use game-play, role-play and other experiential processes to get each individual to see exactly... Learn about: Corporate Communications, Effective Communication, Positive attitude...