Handling difficult people courses

...How confident are you on the subject of emotional intelligence? Are you already committed to the concept but need help in putting it across in your organisation? Or perhaps you don't feel that you know enough to be competent to train people in it. Whatever your knowledge of Emotional Intelligence...

...Define and understand the role of the facilitator. Explain the facilitation process. Understand the way in which people interact in groups. Acquire the skills to focus and guide discussions. Describe the degrees of control the facilitator can apply and when to apply them. Create the right...

... required. 11. Handling a Difficult Group Aggressive, uncooperative or defensive participants can cause worry to any trainer. This unit identifies the...

...After this management training you will have a better understanding of the way power works in organisations. You will be able to operate within your own organisation with increased effectiveness, and handle yourself as a manager with increased assurance. Your people and resource management skills...

... for people to learn the meanings of key symbols. 21. Handling complaints People have a wealth of experience, which they are willing to share when it comes...