Highfield Level 2 Award in Customer Service (RQF)

Description

• Type

  Course

• Methodology

  Inhouse

• Location

  Sunderland

Description

This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Facilities

Location

Start date

Sunderland (Tyne and Wear)

See map

Business & Innovation Centre, Wearfield, SR5 2TA

Start date

On request

About this course

Course objectives

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

Send

We will only publish your name and question

Request information

We are verifying your question adjusts to our publishing rules. According to your answers, we noticed you might not be elegible to enroll into this course, possibly because of: qualification requirements, location or others. It is important you consult this with the Centre.

Thank you!

We are reviewing your question. We will publish it shortly.

Or do you prefer the center to contact you?

Request information

Reviews

Have you taken this course? Share your opinion

This centre's achievements

2018

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

• Communication Training
• Customer Service
• Quality
• Quality management
• Quality Training
• Techniques
• Management
• Design
• Framework
• Communication
• Obligations
• Improvement
• System
• Implementing
• QMS
• Performance
• Reviews of quality
• Oversee issue resolution
• Service

Course programme

• Understanding how to work in a customer service environment
• Communication in customer service
• The principles of personal performance and development
• The principles of working in a business environment
• Working with others in a business environment

The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector.

See related categories

• Customer Service inhouse
• Design inhouse
• Customer Management inhouse
• Distance learning Course
• SAI Global Assurance Learning inhouse