Holiday Rep Diploma Online Course

Module 1

Your Introduction to Becoming a Holiday Rep

What your primary role as a holiday representative will be
Why professionalism must be maintained for the entire season and not just when you’re on duty
The only way to get yourself into a holiday rep position in a luxury resort
About a huge mistake that you may already be making on your CV
Plus much more...
Module 2

Defining the Career of a Holiday Rep

The essential traits tour operators look for in candidates
The certifications you are expected to have
The type of passport you are best to hold and why it matters
The personality traits you need to be successful
Plus much more...
Module 3

Exploring the Various Types of Holiday Reps

About the different types of holiday rep that there are
The importance of team work (especially for montage/de-montage assistants)
About the seasonal contracts you can work and crossing over between seasons
About the role of the administrator and why you need to liaise with different offices
Plus much more...
Module 4

Exploring the Origins and Growth of British Tourism

About the very first group of people to travel to Europe
How early tourism begun and evolved
Why Thomas Cook are revered in travel and tourism
How some traditions dating centuries back are still seen in practice today
Plus much more...
Module 5

The Components of the Travel and Tourism Industry

About the different sectors that complete the travel and tourism industry
The different types of tourist companies you could work with
About the components that make the industry thrive
About integrations when tour operators are merged, or acquired
Plus much more...
Module 6

Economical Factors that Affect Your Career

About the vulnerabilities of the tourism sector that affect the careers of holiday reps
The different types of threats to the tourism industry
Global events that affect the tourism sector
What the International Health Regulations are, and how it impacts tourists
Plus much more...
Module 7

Nailing the Teamwork Element Required to Surpass Expectations

The importance of high team morale, and how to gain and sustain it
The 10 qualities you need to be an effective team player
The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
Bruce Tuckman’s ‘Stages of Group Development’
Plus much more...
Module 8

The Standard Duties of Holiday Reps

The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
The checks that holiday reps are responsible for
Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
When you need to organise entertainment for guests, and why it’s crucial to get right
Plus much more...
Module 9

Personal Presentation and Protection

The different types of uniforms for different types of holiday reps
The professional behavior tour operators mandate in each of their employees
About the occupational hazards of working outdoors in hot climates
How to protect yourself from the sun and heat stroke
Plus much more...
Module 10

The Legalities Holiday Reps Need to Know About

Why holiday reps need to assist tour operators to comply with the Trade Descriptions Act
The steps in place to comply with the Disability Discrimination Act
What the legal definition of a package holiday really is
What the Denied Boarding Legislation is and why it’s handy to know about it
Plus much more...
Module 11

The Holiday Reps Role in Keeping their Guests Safe

About the duty of care that all holiday reps must provide customers
The different reports that need to be completed in compliance with health and safety guidelines
Why fire safety is one of the most important checks a holiday rep will do
What you need to include on an excursion risk assessment
Plus much more...
Module 12

Effective Handling of Customer Complaints

Why good customer relations is paramount for effective customer services
Where to obtain factual information to resolve customer disputes
How to handle difficult customers
Why you need to practice good customer service before resorting to an official customer complaints form
Plus much more...
Module 13

Administration Duties

About all the different types of reports you need to complete
Why the information you provide on your reports must be factual, accurate and presented neatly
When you can complete a customer complaint form before a customer actually makes a complaint
The reason every report you complete is vital to the tour operator
Plus much more...
Module 14

Crushing it with Customer Services

Why you can never let the ball drop on customer services
How to get into the real mindset of your customer
About body language
Why every tour operator requires all their holiday reps to excel in communication
Plus much more...
Module 15

Creating the Perfect Welcome Meeting

What’s involved in the welcome meeting
Why you need to do your research as soon as you arrive at the resort you’ll be working at
The different elements that must be covered in a welcome meeting
How to prepare all the materials you will need to successfully complete the meeting
Plus much more...
Module 16

Guide to Selling Excursions

How to establish rapport with your guests from the very first time you meet them
What to include in your sales presentations
The most efficient way to make sales, even if you’re not a salesperson
Why an objection is always an opportunity
Plus much more...
Module 17

Preparing and Conducting Transfers Successfully

The importance of arriving at the airport early for arrival transfers
How to conduct a transfer for departures
The information you need to provide customers during your speech on both types of transfers
The preparation a holiday rep needs to do to ensure the transfers go smoothly
Plus much more...
Module 18

Tallying Floats and Converting Currencies

Why it’s crucial for you to know how to work with different currencies
How frequently currency exchange rates fluctuate
What should be done when a tour operators provides a team float
How to work out your earnings from sales commissions
Plus much more...