In Exeter, Elstree, London and 3 other venues
To understand the implications of the Care Quality Commission or HIW for the dental practice. To understand the importance of 'informed refusal' and the patients right not to accept their dental professionals' advice. To understand your own and others' bodylanguage and ability to recall information and how these areas may impact upon the communication we have with patients. To understand the 'staircase model' of behavioural change.
Suitable for: The Horizons series is suitable for all members of the dental team, both GDC XAdd teacher/trainer registered and non-registered and includes 2.5 hours verifiable CPD for all GDC registered members of the team. The events will explore scenarios from the Dental Protection archives and explore the impact of these scenarios on all members of the dental team.
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Teachers and trainers (3)
Dr Brian Edlin
Head of Dental Services, Leeds
Facts, myths and choices
In a difficult economic environment, this is a confusing and challenging time for most dental health professionals. Regulation, scrutiny and accountability is increasing and change is all around us. This creates uncertainty and unseen risks at a time when economic considerations will also affect patients’ choices and their expectations of treatment outcomes. This seminar is designed to explain important facts, dispel some dangerous myths and provide some powerful insights into several important areas of patient care which are also potentially important medico-legally. This new programme for the whole dental team draws from DPL’s massive international experience and provides practical and relevant advice in an enjoyable and memorable way. Including
Regulation and Accountability In 2011, for the first time, there will be a new climate of information sharing between a variety of bodies such as the GDC, (Care Quality Commission in England and HIW in Wales, and NHS agencies. This will impact in new ways upon private, NHS and mixed practices and there is a pressing need to correct some of the dangerous misinformation in the dental press about how best to navigate a safe course through all this regulation and scrutiny.
Interpersonal Powerplays The body language clues to look for, and to use yourself, when having important one-to-one interactions with your patients (or in the case of children, their parents) and also work colleagues.
Are they listening? Are they concentrating? Are they interested? How to help them to remember the key points of what you are saying, and understand what really matters.
Memories are made of this The inherently fallible nature of memory and how it can play tricks on us. Why patients don’t always remember what we tell them. What we need to record in the clinical notes in order to
compensate for this.
Thanks, but no thanks Patients have a right to elect not to accept the advice we give them, or the treatment we recommend – but we also have a duty to make them aware of the consequences of their decisions. In difficult
economic times, “informed refusal” needs tobe understood by the whole dental team
Stepwise to success The “staircase” model of behavioural change helps us to understand why some people will immediately engage with and start to implement our advice, many will show encouraging early signs of doing so before slipping back to where they started, and others will never change – no matter how
much advice and guidance we give them.