HOSPITALITY - Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (Welcome Host) - Level 2 Details

Course

In Exeter

Price on request

Description

  • Type

    Course

  • Location

    Exeter

This course is suitable for anyone currently working in or seeking employment within travel, tourism , hospitality and leisure industriesWe believe the future of research lies in breaking down traditional barriers between academic disciplines so the bigger problems of the 21st century can be considered from human as well as physical perspectives. We have a number of interdisciplinary research themes, which fit closely with international research priorities.

Facilities

Location

Start date

Exeter (Devon)
See map
33/36 Queen Street, EX4 3SR

Start date

On request

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Subjects

  • Travel and Tourism
  • Travel Tourism
  • IT
  • Hospitality
  • Tourism
  • Customer Service

Course programme

During the course you will work through a series of exercises and activities focusing on the topics listed below. At the end of the day you will sit a multiple choice exam, enabling you to achieve the City and Guilds accredited Level 2 Award in the Principles of Customer Service for Hospitality, Leisure, Travel and Tourism in addition to your Welcome Host Gold Certification. You will receive a workbook and materials containing all the information you will need to pass the course. Topics covered include: - Welcoming customers - What do you have to offer? - Understanding your customers - Delivering service excellence - Connecting with customers - Boosting business - Dealing with difficult situations

HOSPITALITY - Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (Welcome Host) - Level 2 Details

Price on request