Hospitality & Tourism Management
Master
In Barcelona and Valencia (Spain)
*Indicative price
Original amount in EUR:
450 € 4,200 €
Description
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Type
Master
-
Location
-
Class hours
480h
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Duration
1 Year
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Start date
Different dates available
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Internship
Yes
This 1 year program is aimed to produce professionals in the field of Hospitality&Tourism Management. The main teaching language is English. The study plan includes a 180 hours module of second language to chose between Spanish, French or Russian.
After the theoretical modules are finished, all students have to complete an internship period in one of our collaborating companies in all Spanish territory, the mainland and islands.
Facilities
Location
Start date
Start date
Start date
About this course
Bachelor degree
Upper-Intermediate level of English
Master degree in Hospitality&Tourism Management
State DELE diploma of Spanish as Foreign language
Reviews
Subjects
- Hospitality Management
- Tourism management
- Customer Care
- Spanish Language
- Russian Language
- Hotel Management
- Communication Training
- Catering
- Tourism
- Customer Service
- Hospitality
Teachers and trainers (1)
Nataliia GLINTCHEVSKAIA
teacher
Course programme
Module I: Hospitality Management
- Hotel Operations & Management
- Hospitality Marketing
- Human Resources
- Hospitality Accounting
- Revenue Management
Module II. Tourism Management
- Economic Impact of Tourism
- Travel market structure
- Tourism Operations and Management
Module III. Customer Service and Communication skills Module
- Introduction to Customer Service
- Effective Communications
- Presenting a Positive Professional Image
- Handling Customer Complaints
- Stereotypes
- Signification of Business Communication
- Overcoming Barriers to Communication
- Strategic Relevance of Communication
- Essentials of Oral Communication
- Delivering Persuasive Speech
- Successful Meeting Skills
- Listening Skills
- Understanding Body Language
- Paralinguistic or Paralanguage
- Writing Skills and Styles, Business Letters
- Electronic Communication
- Writing Business Reports
- Writing Applicants Profile or Resume
- Interview Skills
- Negotiation Skills
- Cross Cultural Communication Skills
Module IV. Market research
- Introduction to Market research
- Writing for Marketing
- Customer relationship Management
- Affiliate Marketing
- Video Marketing
- Social Media Channels
- Social Media Strategy
- Email Marketing
- Mobile Marketing
- Data analysis and Conversion optimisation
Module V. Foreign Language Intensive Course (Spanish, French or Russian)
- Official DELE/SIELE exam of Spanish for Foreigners preparation module
- General French or Russian Language test according the initial entrance level
Module VI. Spanish/French/Russian Language for the Tourism Sector Module
Module VII. Final Project
· Project design
· Research tools
· Personal reflection
· Appropriate questionnaire designs
· Conducting academic research, literature search and review
· Developing a research question, hypothesis and methodology
· Managing a research projectIV: Production and Operation Management
Module VIII: Internship
Exams
Interdisciplinary Exam
Official Exam of Spanish Language for Foreigners DELE or SIELE
French/Russian language exam
Additional information
Hospitality & Tourism Management
*Indicative price
Original amount in EUR:
450 € 4,200 €