Hotel reception diploma training course

Course Content

• Module 1: An Overview of Hotel Reception
• Module 2 : Hotel Reception Standard Procedures
• Module 3 : Customer Service in Hotel Reception
• Module 4 : Communication Skills Required for Hotel Reception
• Module 5 : Telephone Handling in a Hotel
• Module 6 : How to Handle Difficult Hotel Guests
• Module 7 : Administrative Skills as a Hotel Receptionist
• Module 8 : Computer Skills and Programs
• Module 9 : Brand Standards in the Hospitality World
• Module 10 : Being a Team Player: Working with Other Hotel Departments
• Module 11 : Safety and Security in the Hotel
• Module 12 : Sales and Marketing as a Hotel Receptionist
• Module 13 : Dressing the Part: Creating the Professional Look in Hospitality
• Module 14 : Keeping Stress Under Control on the Job
• Module 15: Legal Issues in Hospitality
• Module 16: The Future for Hotel Receptionists