Hotel Receptionist Diploma

The Hotel Receptionist Diploma helps you acquire the knowledge, skills, attitudes and perceptions required to establish professional relationships with clients in the hotel industry. The focuses on relationships via the telephone and in person. You will learn how to sell hotel products and services, take reservations and perform accounting and night-audit tasks. You will learn more about the key principles, concepts and skills required in hospitality management, from the functions of different hotel departments to restaurant planning to food safety practices. You will understand how to handle difficult guests. Learn the different types of guests, tips on how to deal with them and so much more.