course-premium

Hotel Reservations Agent & Opera PMS Hotel Software - 4 Week Course - Accredited

Reception Academy
4.7
5 reviews
  • Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
    ← | →
  • This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
    ← | →
  • I thank you to our superb instructor Pierre for information and inspiration shared with us.
    ← | →

Short course

In City of London

Save 10%
£ 719 VAT inc.

Become a Hotel Reservations Agent

  • Type

    Short course

  • Level

    Beginner

  • Location

    City of london

  • Class hours

    80h

  • Duration

    20 Days

  • Start date

    September

Practical and hands on use of Opera PMS Software

Do you want to work in the hospitality field? Are you in need of a career change? Reception Academy offers this Hotel Reservations Agent course!

This four week course combines essential theory with practical exercises that will give you the knowledge and the skills to work in Reservations Department of any major Hotel in the world.
It is imparted by the Institute of Hospitality (IOH), a renowned centre that focuses on creating programmes according to the needs of students and its quality, innovation and industry knowledge.

After successfully completing this course, you will receive 13 CPD points (Continuing Professional Development), it means a record of what you learn and apply in your train at Reception Academy.

During four weeks you will develop and acquire the knowledge and practice needed to work as a Hotel Reservation Agent. If you have any questions or doubts, ask for more information through Emagister's website.

Facilities

Location

Start date

City of London (London)
See map
Coppergate House, 16 Brune Street, E1 7NJ

Start date

SeptemberEnrolment now open

About this course

Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more.

This comprehensive Hotel Reservation Agent course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel.

This course was created in conjunction with international hotels therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents. This course is specifically suited to individuals who wish to expand upon their skill set and therefore progress their career.

To participate in this course we suggest the applicants have conversational level of English. Those applicants who do no have a conversational level of English are advised to complete our Hospitality English Language course.

Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 800 Hotels we maintain a 95% employment success rate for our graduates.

To enrol, simply book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

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Reviews

4.7
excellent
  • Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
    ← | →
  • This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
    ← | →
  • I thank you to our superb instructor Pierre for information and inspiration shared with us.
    ← | →
100%
4.8
excellent

Course rating

Recommended

Centre rating

Lenka Chlebcova

5.0
07/10/2018
What I would highlight: Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
What could be improved: -
Would you recommend this course?: Yes

Guillermo Diaz De La Cruz

5.0
06/07/2018
What I would highlight: This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
What could be improved: -
Would you recommend this course?: Yes

Milena Vespari

5.0
26/06/2018
What I would highlight: I thank you to our superb instructor Pierre for information and inspiration shared with us.
What could be improved: -
Would you recommend this course?: Yes

Anonymous

5.0
08/07/2016
What I would highlight: Before enrolling in this course, I visited the Reception Academy and Ramin welcomed me and answered all my questions. The staff was very friendly too. I learned about Opera and upsell techniques, but this course also focused on the practice. Just after I finished this course, I got interviews and shortly after that I received a position I wanted because they also help you to write your CV and prepare you for interviews.
What could be improved: Nothing bad.
Would you recommend this course?: Yes

John Carroll

3.5
30/09/2015
What I would highlight: Graduated end of April. I took in a considerable measure and the preparation given was in an exceptionally proficient Manner. it's ideal for the individuals who need to grow their learning or make a new beginning into a profession in reservations. Much obliged to you to Martin and Pierre for everything. I exceptionally suggest.
What could be improved: Nothing.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Accredited
  • Market
  • Basic IT
  • Hospitality Management
  • Hospitality
  • Customer Service
  • Sales Techniques
  • Sales Strategy
  • Communication Skills
  • Organizational Skills
  • Skills and Training
  • Sales Training
  • Up-Selling
  • Multiple Bookings
  • Setting up of Routing and Sharing
  • Rate Structure
  • Sales plan
  • Reception
  • Reservation procedures
  • Hotel Receptionist
  • Hotel procedures

Teachers and trainers (1)

TBC TBC

TBC TBC

Trainer

Course programme

Course Material covered:
  • Processing bookings via phone
  • Group/multiple bookings
  • Booking from allocation
  • 3rd party payment requirements
  • Processing of pre-paid and deposit rates
  • Arrival checks, follow up and chasing payment guarantee
  • Rate structure and cancellation policies
  • Up-Selling services
  • Understanding of market codes, source and channels
  • Basic understanding of global distribution systems and Opera PMS options
  • Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
  • Setting up of routing and sharer
  • Room type balancing
  • Processing day use bookings
  • Paymaster accounts
  • Essential billing instruction
Inclusive of the price:
  • Certificate of completion for “Hotel Reservations Agent”
  • Hotel specific Reception Academy CV
  • Profile photograph to be attached to CV
  • Individual profile on the Reception Academy website, which is accessible to over 500 hotels
  • Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters
  • Reception Academy stationery
  • Tea & Coffee

See related categories

Hotel Reservations Agent & Opera PMS Hotel Software - 4 Week Course - Accredited

£ 719 VAT inc.