Developing Your Assertiveness (Half day)

MODULE 1: Introduction and Course Overview


MODULE 2: Different Types of Behaviour

Learning outcomes: Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.

Topics covered:

• Passive (Submissive) Behaviour
• Aggressive Behaviour
• Passive-Aggressive Behaviour
• Assertive Behaviour

MODULE 3: Body Language and Assertiveness

Learning outcomes: Understand the importance of how body language can impact on behaviours.

Topics covered:

• How Important is Body Language ?
• The Nature of Assertive Body Language
• Demonstrating Assertive Body Language

MODULE 4: The Three Step Approach to Being Assertive

Learning outcomes: Learn a simple three step process on which you can base all your assertive communication.

Topics covered:

• Guidelines for Assertive Words
• The Three Step Approach
• Exercises in Applying the Three Step Approach

MODULE 5: Proven Assertiveness Techniques

Learning outcomes: Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.

Topics covered:

• Reflecting/Playback
• Fogging
• Broken Record
• Positive and Negative Enquiry
• Asking for More Time
• Explaining the Consequences
• The Power of Silence
• "What If"
• "What do You Think?"
• "What Would You Do in My Shoes?"

MODULE 6: Putting Assertiveness into Action

Learning outcomes: Learn how to make and refuse requests assertively without impacting poorly on working or personal relationships.

Topics covered:

• How to Say "No": Refusing Requests
• Tips for Refusing Requests Assertively
• Making Requests
• Tips for Making Requests Assertively
• Applying Assertiveness to Your Own Situation

MODULE 7: Your Personal Action Plan