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Developing Your Assertiveness (Half day)
Course
In London ()
Description
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Type
Course
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Level
Beginner
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Duration
1 Day
This intensive half-day workshop has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work.
About this course
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
Certificate of attendance.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Assertive Behaviour
- Assertiveness Training
- Good and Bad Behaviour Types
- Recognising and Dealing with Bad Behaviour
- Your Inner Voice: Being More Confident
- Assertive Body Language
- Three Steps to Being Assertive
- Proven Assertiveness Techniques
- Assertiveness and You - An Honest Look at Yourself
- Putting Assertiveness into Action
Teachers and trainers (1)
Simon Bradley
IT Trainer
Course programme
MODULE 2: Different Types of Behaviour
Learning outcomes: Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
Topics covered:
- Passive (Submissive) Behaviour
- Aggressive Behaviour
- Passive-Aggressive Behaviour
- Assertive Behaviour
Learning outcomes: Understand the importance of how body language can impact on behaviours.
Topics covered:
- How Important is Body Language ?
- The Nature of Assertive Body Language
- Demonstrating Assertive Body Language
Learning outcomes: Learn a simple three step process on which you can base all your assertive communication.
Topics covered:
- Guidelines for Assertive Words
- The Three Step Approach
- Exercises in Applying the Three Step Approach
Learning outcomes: Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
Topics covered:
- Reflecting/Playback
- Fogging
- Broken Record
- Positive and Negative Enquiry
- Asking for More Time
- Explaining the Consequences
- The Power of Silence
- "What If"
- "What do You Think?"
- "What Would You Do in My Shoes?"
Learning outcomes: Learn how to make and refuse requests assertively without impacting poorly on working or personal relationships.
Topics covered:
- How to Say "No": Refusing Requests
- Tips for Refusing Requests Assertively
- Making Requests
- Tips for Making Requests Assertively
- Applying Assertiveness to Your Own Situation
Developing Your Assertiveness (Half day)