The In-House Training Company courses

...starting his own consultancy and training business in 1999. He now works in partnership with organisations of all sizes and runs both in-company courses...

...work and goals in a more sustainable, enjoyable and less stressful way. Working smarter is good for the organisation, in terms of increased productivity...

...John trained in the automotive industry and gained an honours degree in Applied Physics. He subsequently carried out post-graduate research at Oxford University...

...working with Barrie, you know from the outset who is doing the training Value : the combination of training that goes beyond the core curriculum with...

...project environment supporting PRINCE2. To this end they need to show that they understand the principles and terminology of the method; specifically...

...deliverables, roles and the. Suitable for: This course is recommended for: Experienced project managers who need a thorough understanding of the PRINCE2...

...capital expenditure appraisal * Focus themselves and other members of the team on the risks which must be managed to ensure successful project outcome...

...the client, project team members, suppliers, resource providers, sponsors, etc). Project Team Workshop - an In-House Training Company performance improvement...

...for forecasting and pro-active project control. Identify ways. Suitable for: Typically, this programme will target the needs of a specific group such as technical staff...

...project team leaders and project technical staff. Participants will typically have a range of experience in managing projects or project activities...

...independent consultant in project management. Formerly a Senior Training Adviser with Prudential Assurance, where he ran a range of development activities...

...How relevant are these factors to current projects? Feedback and review Project team exercise A practical exercise demonstrating the role of the project...

...Understand customer expectations and deliver more than you promise, managing expectations where required (including breaking 'bad news') Turn problems into opportunities...

...Recognise what makes a customer to buy Understand the drivers of customer loyalty Understand the dynamics of customer relationships Develop customer-focused...

...Planning for disaster recovery Managing the calls Monitoring 'quantities' of calls Rating the quality of call handling Handling escalated calls / issues...

...Remove behaviours which antagonise or aggravate the situations Take control of the call to offer confidence to the caller Reduce the number of escalated...

...All business development consultants and sales staff. Successful client consulting skills Overview This course has a simple objective: to help the participants anticipate...

...to remove cognitive buying dissonance (buyer's remorse) Negotiate and manage the end game effectively Developing 'a killer' attitude - why and how...

...training courses were accredited by the Institute of Leadership and Management (a division of City and Guilds, a national awarding body). This has allowed...

...Course outline 90% of success is showing up! The importance of constant and consistent new business activities Apply the key principles of effective prospecting...