The In-House Training Company courses

...difficulties and offers concrete and practical solutions. By managing their time more effectively, participants will be able to make a greater contribution...

...Vodafone, AT&T, Orange, Pfizer, GSK, Boots, Unilever, American Express, Thomas Cook, Apple, Sony, Motorola, Cisco, MFI, Barclays Bank, LIFFE...

...Joining the company in 1974 he progressed through technical and team leadership roles to become Manager of Engineering Development in 1980. From 1980...

...Experience : as well as training project management specialists in the PRINCE methodology ever since it was first launched in 1990, Barrie and his co-director...

...project environment supporting PRINCE2. To this end they need to show that they understand the principles and terminology of the method; specifically...

...deliverables, roles and the. Suitable for: This course is recommended for: Experienced project managers who need a thorough understanding of the PRINCE2...

...cash - the investors', governments' or shareholders' money must not be squandered. To improve the quality of the appraisal process in the widest sense...

...Ownership of the project within the business is defined. Project roles and responsibilities are agreed. The credibility and robustness of the project plan are enhanced...

...From 1980 to 1990 his role broadened from managing a portfolio of smaller multi-disciplinary projects to include management of a number of significant...

...in managing projects or project activities. The course provides a structured framework for managing projects for those who are newer to this field...

...By the end of this course the participants will be able to: Use a standardised framework for defining, planning and controlling projects. Appreciate the role(s)...

...and performance improvement process, we recommend that the programme sponsor both introduce the course and be present for the final session...

...Special features The course can be tailored to include any specialist topics such as advanced telephone skills, dealing with complaints, internal planning...

...behaviours Creating a favourable impression Focus: awareness of how we operate in certain situations and awareness that there are courses of action...

...A published author of training materials (including Contact Centre Management ), her many clients cover an impressive range of sectors, including manufacturing...

...advantage of the new professionalism... and it has made a big difference. Given the success of the proactive telephone selling course you prepared...

...Format A highly interactive two-day course involving practical exercises, role play, case studies and, if possible, specific examples from your company...

...and directors and business development consultants. Close that sale! Overview Close and negotiate new sales and repeat business with more certainty...

...the three principles that create a good proposition Master the five keys to structuring their communication and interactions Understand, and...

...well presented and structured' 'A very intensive course and a lot of concrete tools provided.' 'Useful data, tools and insights; engaging and interesting...