The In-House Training Company courses

...plans and techniques to deal with stress. Gain a clearer picture of their priorities, both in work and outside. Learn how to link their short...

...Director of Sales Productivity and Development for Thomson Financial, helping develop a large European sales force. His work has taken him all over...

...programme provides an intensive, one-day overview of the key concepts and techniques of project management. The project management methods presented...

...or already set on, adoption of the PRINCE2 methodology. It examines the reasons for project failure, as identified by the course participants...

...Describe the purpose and major content of all roles, the eight components, the eight processes and the sub-processes, and the techniques. State which management...

...Produce detailed explanations of all processes, components and techniques, and worked examples of all PRINCE2 products, as they might be applied to address...

...the economics of their projects - and devise the most appropriate model Carry out sensitivity analysis and identify risk Improve their methods of appraisal...

...through presentation of appropriate tools and techniques (the STAR system ® toolkit) and leadership of the CPI review. Depending on the project and the number of participants...

...The principal training objectives for this programme are to: Provide a structured, integrated approach to planning and risk management. Demonstrate practical...

...in carrying out their roles. Format A thoroughly practical two-day course involving exercises, two case studies, formal presentations and tutor-facilitated discussions...

...spoken at numerous conferences and professional association meetings. His client list is particularly strong in the public and higher education sectors...

...The impact of the project manager Case study: Project Giotto How successful was this project? What were the primary factors that influenced the outcome?...

...Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer, both internal and external...

...Talk the customers' language, building trust and rapport. Take responsibility for creating a positive customer experience. Get over the confidence threshold...

...Define the competencies required for Call Handlers. Demonstrate the people management skills required to operate in a call centre environment...

...taught and mastered. This programme shows how calls can be controlled and dealt with swiftly, efficiently and to all reasonable customer satisfaction...

...Format A highly interactive two-day course involving practical exercises, role play, case studies and, if possible, specific examples from your company...

...Vodafone, AT&T, Orange, Pfizer, GSK, Boots, Unilever, American Express, Thomas Cook, Apple, Sony, Motorola, Cisco, MFI, Barclays Bank, LIFFE...

...with key organisations and speaks from experience at the front of a room. Her practical, 'real-world' approach, combined with her outstanding performance coaching skills...

...This approach gets results, as the following comments from course participants show: 'Brilliant course, really interesting and very focused to my job...