The In-House Training Company courses

...The Duchy of Cornwall, Hampshire Police and a host of others. A very popular trainer, continually following and embracing new ideas and best practice...

...he believes that effective learning has to be interactive and challenging. All his learning events are built around practical exercises, role play and case studies...

...business improvement projects. John's project management experience includes the design and installation of new manufacturing equipment, the development of new products...

...and its related specialisms, including process maturity and improvement. Note PRINCE2 is a government-owned proprietary methodology, managed by the Office...

...a project under PRINCE2, who will be working on PRINCE2 projects and therefore need an understanding of the PRINCE2 method, including: * Project team members...

...Training objectives The objective of the Foundation examination is to measure whether a candidate would be able to act as an informed member of a project...

...demonstrating how the process of project and capital expenditure appraisal can be used to dramatically improve cost control and deliver as risk-free as possible expenditure...

...Training objectives Typical benefits obtained by clients from a Project Team Workshop include: The strategic goals and priorities for the project are clarified...

...to organise and involve relevant people in the planning process Explain how to use the plan for forecasting and pro-active project control Identify ways to improve planning...

...projects Establishing ownership of project / programme management Classifying projects and creating the 'master schedule' Defining and applying project...

...Format This is a highly practical two-day programme, which involves: Pre-course activity to be brought to the event (a brief activity to complete before...

...The impact of the project manager Case study: Project Giotto How successful was this project? What were the primary factors that influenced the outcome?...

...American Express, Thomas Cook, Apple, Sony, Motorola, Cisco, MFI, Barclays Bank, LIFFE, Abbey National, Prison Service, Home Office, Law Society...

...Being proactive Focus: embedding newly-acquired skills and behaviours as habits . Practice makes perfect Turning skills into habits Supporting your...

...if you intend to retain and develop your call centre team leaders, supervisors and mangers. Format This three-day course uses a mixture of formal tutor inputs...

...calls Manage the expectations of the caller as to possible solutions Deal confidently with uncertainty, reassuring the customer through style and manner...

...buying decisions by creating compelling value propositions Use key consulting tools, including a variety of structured and advanced questioning techniques to uncover opportunities...

...world and involved him in working closely with hundreds of different organisations from all business sectors, his client list including such organisations as...

...'on the spot', to improve their influencing skills Identify the six pieces of information they must know before they can influence a person Understand...

...sales person Making appointments by telephone 'Cold calling blues' - overcome psychological blocks (yours and the client's) to cold or warm calling...