The In-House Training Company courses

...to establish and enhance customer loyalty Shared values Customer retention strategies Competitor sales strategies 360º appraisal of the team's abilities...

...tips and tricks of top performers How to 'sell' high targets to your team Sales opportunity pipeline management - the manager as mentor How to increase...

...building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor...

...approaches for this stage of the customer's buying process Isolate, prioritise and answer objections and concerns more openly and accurately Negotiate...

...options The proposal review meeting Managing to the next step Isolating objections and concerns Follow-up and follow-through...

...in both the public and private sectors, in the UK and overseas. He is also the author of a number of books on finance for non-financial managers...

...His focus is always on empowering individuals and teams to facilitate added-value service delivery and exciting sales and marketing strategies based on the customer experience...

...following previous contract and commercial roles with GEC and Siemens, and has extensive practical experience of commercial risk management...

...Totally relevant to what I do and future of the company.' ABB Ltd 'Great course, very useful and well delivered.' Complinet Course outline The commercial...

...Suitable for: All staff who need a full understanding of contract law, including: Contracts and commercial staff, including bid teams. Procurement staff at all levels...

...It will help all those dealing with customers or suppliers to cost-effectively avoid exposing your organisation to undue legal risk. Training objectives...

...on customer Presenting solutions, not problems Managing contract changes 'No More, No Less' rule 'No More' - protecting budget and avoiding gross margin erosion caused...

...proposes a counter-offer - Follow-through of logic / justification of why your initial offer or counter-offer is a 'win-win' and preferable to the customer's...

...Streamline the drafting process. Protect the organisation's interests, minimising risk and maximising opportunity. Anticipate how contracts will be construed...

...The objectives of this course are to: Provide an overview of the business economics that drive all organisations, examining the fundamental principles...

...If required, a one-day version of this programme can be provided instead, although the learning would be significantly diminished without the exercises...

...It is an ideal method for identifying the steps needed to bring all members of the purchasing / procurement team up to the same level of peak performance...

...opportunities Present the bid to best effect so that it is a legal document, a selling document and user-friendly Win more business Format An inter-active...

...The commercial and contractual role of specifications is also addressed. Training objectives The objectives of the workshop are to: Provide a clear understanding...

...the key points from the programme can be applied to their situation. The course outline below is an example of the type of programme we can construct and deliver...