How to Handle Cranky Customer Problems
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Start date
Different dates available
Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky?Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting drawn into their drama, whatever that is.This program is based on behavioral psychology and discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. This is especially useful if you are an entrepreneur and your customers.The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.This course consists of several video lessons & a transcript of the lecture. It takes a little more than 45 minutes to complete. If you want to learn how to not get drawn into other people’s drama and improve outcomes for yourself and your customers, take this course.
Facilities
Location
Start date
Start date
About this course
Respond to problems in a way that will actually help
Stand your ground while still being compassionate
Avoid getting drawn into other people's drama
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
- Difficult People
- Systems
- Art
- Customer Service
- Drama
Course programme
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems
Cranky Customers Course
5 lectures 47:01
Introduction preview
Unit 1: Why are People So Cranky preview
Unit 2: Understanding Your Response
Unit 3: Examples & A Reminder: You Can't Fake This
Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Introduction preview
Introduction preview
Introduction preview
Introduction preview
Unit 1: Why are People So Cranky preview
Unit 1: Why are People So Cranky preview
Unit 1: Why are People So Cranky preview
Unit 1: Why are People So Cranky preview
Unit 2: Understanding Your Response
Unit 2: Understanding Your Response
Unit 2: Understanding Your Response
Unit 2: Understanding Your Response
Unit 3: Examples & A Reminder: You Can't Fake This
Unit 3: Examples & A Reminder: You Can't Fake This
Unit 3: Examples & A Reminder: You Can't Fake This
Unit 3: Examples & A Reminder: You Can't Fake This
Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
- It's not customer service, it's human service - not to treat your vendors - with Difficult People - Art of Persuasion - out my other courses on Simpliv or visit me at my website: Humanist Learning Systems Introduction preview
Introduction preview
Introduction preview
Introduction preview
Unit 1: Why are People So Cranky preview
Unit 1: Why are People So Cranky preview
Unit 1: Why are People So Cranky preview
Unit 1: Why are People So Cranky preview
Unit 2: Understanding Your Response
Unit 2: Understanding Your Response
Unit 2: Understanding Your Response
Unit 2: Understanding Your Response
Unit 3: Examples & A Reminder: You Can't Fake This
Unit 3: Examples & A Reminder: You Can't Fake This
Unit 3: Examples & A Reminder: You Can't Fake This
Unit 3: Examples & A Reminder: You Can't Fake This
Lecture Notes and Additional Learning
I have attached the lecture notes as a pdf for you.
Links to Additional Reading
Additional information
How to Handle Cranky Customer Problems