New Skills Academy

How to Handle Social Media Criticism Certificate

New Skills Academy

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Important information

Typology Short course
Level Intermediate
Methodology Online
Duration Flexible
Start Different dates available
Online campus Yes
Delivery of study materials Yes
Support service Yes
Virtual classes Yes
  • Short course
  • Intermediate
  • Online
  • Duration:
  • Start:
    Different dates available
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes

This course provides a comprehensive guide to handling social media criticism through establishing effective social media policies and learning how to respond effectively.

Facilities (1)
Where and when





Different dates availableNow taking bookings

To take into account

· What are the objectives of this course?

You Will Learn: How to establish a solid social media policy How to respond at the correct time and in the correct manner The importance of honesty and compensation, in order to keep customers happy How to effectively deal with provocation and trolling

· Who is it intended for?


· Requirements

Internet Access

· What marks this course apart?

This course has been written by industry experts

· What happens after requesting information?

You will receive en email with further information on the course and how to purchase

Questions & Answers

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Who do you want to respond to your question/enquiry?

We will only publish your name and question

What you'll learn on the course

Social Media

Course programme

How to Handle Social Media Criticism

Learning how to handle social media criticism is absolutely essential for anybody looking to improve their brand image and avoid negative social media repercussions. This is true, whether you are directly responsible for social media management or are looking to improve your company’s social media policy.

From the correct tone and timing of your response to effective tips to ensure your brand remains undamaged and customers remain happy, this course covers everything you need to know about every aspect of handling social media criticism as effectively as possible.

Benefits of Taking This Course
  • You will improve your brand image and social media reputation
  • You will increase your page interactions and customer engagements
  • You will improve your product and service offerings through constructive feedback
  • You will retain current customers and attract new ones

Additional information

Lifetime Access, Customer service support, Certificate upon Completion, Compatible with all major devices and browsers