ICA Specialist Certificate in Conduct Risk

 Development of the conduct agenda
 Core components of conduct risk
 What does good conduct look like for a firm?
 Know your responsibilities and accountabilities
 What does good conduct look like for customers? –
 Meeting the customer's objectives ~ the outcomes-focused approach
 The importance of good market conduct
 Non-financial misconduct
 Understanding a conduct framework in practice

 The Senior Managers & Certification Regime (UK)
 Staff working and wishing to work in roles in financial services companies
 Regulators and public organisations
 Compliance roles sales management
 Roles product
 Process development roles risk management
 Roles strategic development
 Roles executive
 Roles complaint handling
 Customer service roles

 Good standard of English is required.

This course is awarded in association with Alliance Manchester Business School, the University of Manchester.