ILM Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers

COURSE DESCRIPTION

A three and a half day structured programme aimed at developing team leaders/first line managers to provide workplace Coaching to members of their team or others whom they manage.

WHAT YOU WILL LEARN

• To provide candidates with an understanding of coaching and it's role improving team members' performance.
• To develop candidates' skills to perform effectively as workplace coaches.

The programme is divided into 7 practical ½ day segments (including an induction session) over 2 modules:

Module 1 - Coaching Skills and Standards for Managers (2 ½ Days)
Module 2 - The Coaching Process for Managers (1 Day)

HOW YOU WILL BENEFIT
The programme provides practical guidance and support for every candidate and enables them to develop clear development initiatives that will have positive results back in the workplace.

PROGRAMME CONTENT
Induction Session
The programme commences with an Induction session that aims to:

• Provide candidates with the necessary knowledge to work towards the ILM Level 3

Certificate in Coaching for Team Leaders and First Line Management

• Identify the expectations and benefits of the award.
• Explain:

o The format of the programme.
o The assessment process.
o Roles and responsibilities.

COACHING SKILLS AND STANDARDS FOR MANAGERS
Providing the knowledge and skills necessary to appreciate the coaching role and the processes involved in that role.

Segment 1: Good Practice in Coaching

Learning Outcomes:

• To understand the role of the Coach in the workplace.
• To identify what makes an effective Coach.
• To define typical organisational barriers to Coaching and consider possible solutions.

Segment 2: Learning Styles and Barriers to Effective Learning

Learning Outcomes:

• To examine various models for determining learning.
• To define personal barriers to Coaching and consider possible solutions.
• To be able to match the Coaching approach with an identified learning style.

Segment 3: Evaluate and Plan use of Resources

Learning Outcomes:

• To increase awareness of available learning resources and support services.
• To define what's needed to effectively plan and prepare a Coaching session.
• To know when a situation goes beyond the Coach's competence and what to do about it.

Segment 4: Communication Skills in Coaching

Learning Outcomes:

• To recognises the basic difference between training (telling) and coaching (asking) and implications for appropriate communication skills
• To practice core communications skills for Coaching.

o Listening/Questioning skills.
o Summarising and feedback skills.
o Non Verbal skills.
o Observation skills.
Segment 5: Recording & Assessing Learning

Learning Outcomes:

• To be able to assess achievement of learning objectives.
• To be able to keep records.
• To effectively evaluate performance.

THE COACHING PROCESS FOR MANAGERS
Providing the framework for practical coaching activity.

Segment 1: Agreeing Learning Goals for Coaching

Learning Outcomes:

• To align Organisational, Team & Individual objectives.
• To ensure Coaching is the most effective development medium.
• To setting Coaching objectives.
• To define alternative learning methods that can be used to support occupational development.

Segment 2: - Planning a Coaching Programme

Learning Outcomes:

• To establish & match learning objectives with knowledge experience & learning style.
• To plan and develop a Coaching strategy.
• To prepare material and resources and complete a risk assessment.
• To identify characteristics of an effective coaching plan (specific learning outcomes, activities, information and resources required).

Assessment:

• Each participant must complete to a satisfactory national standard.
• A Work-based Assignment (approximately 2 hours, or a nominal 750-1000 words), based on the first 5 segments.
• Six hours practical Coaching activity.
• A Coaching Diary, recording personal development, Coaching practice and reflections on that practice.

PROGRESSION ROUTES

• ILM Level 2 Full Certificate in Team Leading
• ILM Level 3 Introductory Certificate in First Line Management