Implementing Cisco Unified Messaging (IUM v8.0)

IUM v8.0 is an ILT course designed to produce system engineers for the Cisco Unity product. Upon completion of this course, system engineers will be able to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations.

Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:

• Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system.
• Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation.
• Given an integration scenario with specific components, choose the correct integration type and describe the steps that are needed to complete the integration.
• Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication.
• Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems.

Prerequisites
The knowledge and skills a learner must have before attending this course include the following:

• A working knowledge of Microsoft Windows 2003
• A working knowledge of Microsoft Exchange Server 2003
• Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred).

Who should attend

• Channel Partner / Reseller
• Customer
• Employee

Course outlineThe course contains these components:

• Course Introduction
• Module 1: Cisco Unified Messaging System Hardware and Software
• Module 2: Unified Messaging Integrations
• Module 3: Unified Messaging Networking
• Module 4: Unified Messaging Maintenance and Utilities
• Lab Guide

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