Implementing Cisco Works LMS

Course description
CWENT teaches you how to effectively use the CiscoWorks applications contained in the LMS 2.5 bundle, including Common Services 3.0, CiscoView 6.1, Resource Manager Essentials 4.0, Campus Manager 4.0, Internetwork Performance Monitor 2.6, and Device Fault Manager 2.0.

The focus of this course is on finding the correct tools within CiscoWorks to document the network, log changes that occur, deploy global changes to devices, monitor network performance, and manage network faults. The labs are designed around CiscoWorks servers set up in a Multi-Server Trust environment.


Learning objectives
After you complete this course, you will be able to:

• Describe fundamental network management concepts
• Describe the CiscoWorks applications in the LMS bundle
• Prepare the various CiscoWorks repositories, databases, and applications for use
• Maintain an asset inventory using CiscoWorks tools for documenting the network and generating reports
• Manage network connections using CiscoWorks tools to view and troubleshoot network device, end user, host, and IP Phone connections
• Manage the configurations of network devices using CiscoWorks tools that help archive, modify, and detect changes
• Monitor the network using CiscoWorks tools that measure response time and device performance
• Manage the network faults, using CiscoWorks tools which help detect and isolate problems so they can be addressed before causing further network service degradation
• Describe various CiscoWorks system administration tasks.

Who should attend
This course is designed for network professionals who are responsible for deploying or administering the CiscoWorks LMS management system.


Recommended prerequisites

• Knowledge of basic Cisco IOS and Catalyst OS commands
• Basic knowledge of TCP / IP
• Basic knowledge of Microsoft Windows

Course outline
Module 1: Describing Network Management Fundamentals
Lesson 1: Defining Network Management

• Defining Network Management
• Defining the FCAPS Model
• Describing the Benefits of Network Management

Lesson 2: Exploring the Network Management Process

• Performing Network Management
• Network Management Standards for Information-the MIB
• Network Management Standards for Communication-SNMP

Module 2: Introducing CiscoWorks
Lesson 1: Describing CiscoWorks Product Bundles

• What Is CiscoWorks?
• How CiscoWorks Fits Into the Standard Network Management Framework
• CiscoWorks Functional Architecture for Managing Networked Devices
• Secured Communication Between Clients, Servers, and Networked Devices
• Benefits of Using CiscoWorks

Lesson 2: Providing an Overview to CiscoWorks Applications

• CiscoWorks LMS Bundle
• Common Services
• CiscoView
• Resource Manager Essentials
• Campus Manager
• Device Fault Manager
• Internetwork Performance Monitor
• Device Center

Module 3: Jump-Starting CiscoWorks
Lesson 1: Starting to Use CiscoWorks

• Securely Log In to CiscoWorks Using a Client Web Browser
• Navigating the CiscoWorks HomePage and Application Panels

Lesson 2: Common Services: Enabling CiscoWorks Security and Multi-Server Trust

• Security and Multi-Server Trust Workflow
• Server-Security: Configuring Single-Server Management
• Server-Security: Configuring Multi-Server Trust
• Server-Security: Configuring AAA Mode
• Server-Security: Cisco.com Connection Management
• HomePage: Configuring Application Registration, Link Registration, and Settings

Lesson 3: Managing the Device and Credential Repository

• Device and Credential Repository Overview
• Configuring DCR Multi-server Mode
• Using Campus Manager to Populate the DCR
• Using Device and Credential Admin to Manage the DCR

Lesson 4: Populating the CiscoWorks Databases

• CiscoWorks Database Overview
• Configuring Campus Data Collection
• Configuring User Tracking
• Configuring RME Device Management

Lesson 5: Configuring User-Defined Groups

• Introducing Group Administration
• Examining System-Defined Groups
• Creating User-Defined Groups

Module 4: Implementing Asset Management
Lesson 1: Introducing Asset Management

• Why Maintain an Asset Inventory?
• Tools for Managing Assets in the Network
• Asset Management Prerequisites
• Asset Management Workflow

Lesson 2: Running Asset Reports

• RME Inventory Reports
• Creating RME User-Defined Groups
• Running Predefined Inventory Reports
• Creating Custom Inventory Reports
• Report Job Browser and Report Archives

Lesson 3: Watching for Inventory Changes

• Types of Inventory Changes
• Keeping the Inventory Up-to-Date
• Viewing Inventory Changes
• Filtering Inventory Changes

Module 5: Managing Network Connectivity
Lesson 1: Managing Network Connectivity

• What Questions Can Be Addressed by Managing Network Connections?
• CiscoWorks Tools for Managing Network Connections
• How CiscoWorks Collects Network Connectivity Data

Lesson 2: Managing Device Connectivity

• Workflow and Prerequisites for Using Topology Services
• Viewing Managed Layer 2 and Layer 3 Devices
• Viewing Managed VTP Domains
• Viewing Managed ATM Domains
• Viewing Managed Topology Groups
• Locating Devices, Links, and Services
• Tips for Using Topology Services
• Viewing Network Topology Reports

Lesson 3: Managing Host, End-User, and IP Phone Connectivity

• Managing End-Node Connectivity
• Viewing End Hosts with Quick Report
• Initiating Acquisition On Demand
• Using Report Generator
• Creating Custom Reports
• Creating Custom Layouts
• Launching Other Applications

Lesson 4: Diagnosing Device Connectivity Problems

• CiscoWorks Workflow for Diagnosing Connectivity Problems
• Getting Ready to Use Path Analysis
• Using Path Analysis
• Diagnosing Device Connectivity Problems
• Diagnosing Voice Connectivity Problems

Module 6: Managing Device Configurations
Lesson 1: Introducing Device Configuration Management

• Importance of Configuration Management
• Benefits of Device Configuration Management
• CiscoWorks Tools for Managing Device Configurations

Lesson 2: Managing Configuration Files

• Process for Managing Device Configuration Files
• Creating and Updating the Configuration File Archive
• Configuration Archive Management
• Modifying a Single Device Configuration
• Modifying Multiple Device Configurations

Lesson 3: Managing VLAN Configurations

• Benefits of CiscoWorks for VLAN Management
• Configuring VTP Domains
• Creating VLANs
• Configuring Port VLAN Membership
• Viewing Logical Discrepancies

Lesson 4: Managing Device Software Images

• Introducing Software Image Management
• Creating and Maintaining a Software Repository
• Planning a Software Image Upgrade
• Using the Bug Toolkit
• Executing a Software Image Upgrade to Multiple Devices

Module 7: Managing Network Performance
Lesson 1: Introducing Performance Management

• Benefits of Performance Management
• Common Performance Metrics
• CiscoWorks Tools for Performance Management

Lesson 2: Monitoring Response Time Using IPM

• Using IOS IP SLA
• What Is IP SLA?
• How IPM Works with IP SLA
• What Is a Collector?
• Prerequisites for Using IP SLA and IPM
• Using IPM to Configure Source and Target Devices
• Available Test Operations
• Using IPM to Configure Operations and Schedule Collectors
• Viewing IP SLA Performance Statistics Using IPM

Lesson 3: Monitoring Device Performance Using CiscoView

• CiscoView Device Monitoring Overview
• Device Statistics Collected by CiscoView
• Identifying Prerequisites for CiscoView Device Monitoring
• Accessing Devices and Components Using CiscoView
• Monitoring Devices Using CiscoView

Module 8: Managing Faults in the Network
Lesson 1: Introducing Fault Management

• Why Fault Management Is Needed
• What Constitutes a Fault?
• Fault Detection Mechanisms
• CiscoWorks Tools for Fault Management

Lesson 2: Detecting and Analyzing Real-Time Faults

• Introduction to Device Fault Manager
• Functional Architecture
• Using Device Management
• Using Alerts and Activities
• Managing Notification Services
• Using Fault History
• Managing Configuration

Lesson 3: Detecting Faults Using Syslog Messages

• What Is Syslog?
• Syslog Administration
• Syslog Reports
• Syslog Tools
• Syslog Custom Report Templates

Lesson 4: Troubleshooting with Device Center

• What Is Device Center?
• Using Device Center to Troubleshoot
• Using Functions Available Options

Module 9: Performing CiscoWorks System Administration
Lesson 1: Deploying CiscoWorks

• Deploying CiscoWorks Considerations
• Hardware and Software Requirements
• CiscoWorks Installation Guidelines
• Configuring Devices for Network Management
• Configuring Devices to Generate Syslog Messages
• Integrating with Enterprise Management Systems

Lesson 2: Administration Tasks

• Common Services Server Administration
• Software Center Administration
• RME Administration System Preferences

Course labs
Lab 3-1: Securely Log In to CiscoWorks
Lab 3-2: Enabling CiscoWorks Security
Lab 3-3: Managing the Device and Credential Repository
Lab 3-4: Populating the CiscoWorks Databases
Lab 3-5: Configuring User-Defined Groups
Lab 4-1: Implementing Asset Management
Lab 5-1: Managing Device Connectivity
Lab 5-2: Managing Host and End-User Connectivity
Lab 5-3: Diagnosing Device Connectivity Problems
Lab 6-1: Managing the Configuration Archive
Lab 6-2: Editing Configurations: One Device
Lab 6-3: Editing Configurations: Multiple Devices
Lab 6-4: Managing VLAN Configurations
Lab 6-5: Managing Device Software Images
Lab 7-1: Monitoring Response Time
Lab 7-2: Monitoring Device Performance
Lab 8-1: Detecting Real-Time Faults
Lab 8-2: Analyzing Syslog Messages
Lab 8-3: Troubleshooting with Device Center