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Call Centre inhouse
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Customer Care, Sales Strategy, Coaching Skills...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Customer Care, Sales Strategy, Coaching Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse in London
- Different dates available
- 7h - 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Centre, Sales Training, Communication Training...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Telephone Skills, Customer Care, Communication Training...
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Telephone Skills, Customer Care, Communication Training...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Community Nursing, Communication Barriers, Customer relationship...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Community Nursing, Communication Barriers, Customer relationship...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Short course
- Inhouse
- 1 Day
... and don’ts, effective call handling Building rapport with your customers Making the most of your voice, understanding tone How to use body language Barriers... Learn about: Call Centre, Customer satisfaction, Customer Service Skills...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
... in the course. Upon completion, you will be able to work in any organization as a call centre agent... Learn about: Verbal Communication, Sales by Phone, Communication techniques...
- Course
- Online
- Different dates available
... to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services... Learn about: Goal Setting, Key Steps, Types of Questions...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Call Centre, Sales Promotion, Sales Process...
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Difficult Customers, Case Study, Defining Buying Motives...
- Course
- Online
- Beginner
- Different dates available
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Call Centre, Wrapping Up, Types of Questions...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...After completion you will find yourself with increased knowledge related to the course which can help you build your career, land the job you desired... Learn about: Calm Under Pressure, Voice Modulation, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Influencing Skills, Call Handling, Improve Communication...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen... Learn about: Call Centre, Customer Service, Sales Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Correct Vocabulary, First Impressions, Handling Complaints...
- Course
- Online
- Different dates available
... and understand call centre strategies Identify different types of buying motivations Creat SMART Goals Familiarise yourself with strategies to sharpen effective communication Use proper phone etiquette Set benchmarks Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required... Learn about: IT Management, Confidence Training, Sales Training...
- Course
- Online
- January
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Customer Retention, Customer Service Skills, Customer Retention Strategy...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Business Performance, Leadership style, Call Centre...
- Course
- Distance Learning
- Different dates available
- 2 Years
... Centre domain... Learn about: Call Centre, Retail Management, Business Administration...
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