26

Call Centre inhouse

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  • Inhouse 26
  • Short course
  • Inhouse
  • 1 Day

...Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs... Learn about: Influencing Skills, Call Centre, Persuasion Skills... More


Price on request
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Apprenticeship - Level 2 Contact Centre - inhouse
NVQ Training & Consultancy Services Ltd
  • NVQ
  • Inhouse
  • 8 Months

..., Contact Centre & ITQ 6-8 months to complete Health & Social Care and Child Care Learning & Development 10-12 months to complete... Learn about: Call Centre... More


Price on request
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Telephone Skills - inhouse
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...This Telephone Skills training course is designed to Improve language and phrases, increase confidence and a create a professional telephone voice with the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using... Learn about: Persuasion Skills, Influencing Skills, Negotiation Skills... More


£275
VAT inc.
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Call Centre Leadership - inhouse
Creativedge Training & Development Ltd
  • Course
  • Inhouse
  • 3 Days

... a leadership role within a Call Centre. It focuses on the. Suitable for: All Managers, Team Leaders and SupervisorsAll Managers, Team Leaders and Supervisors... Learn about: Call Centre... More


Price on request
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Call centre management - inhouse
The In-House Training Company
  • Course
  • Inhouse
  • 3 Days

... with business measures to produce and evaluate management reports and act on them. Suitable for: Senior call handlers, team leaders / supervisors and managers... Learn about: Call Centre... More


Price on request
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Call Monitoring - inhouse
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 1 Day

...Call Monitoring Duration: 1 Day This course is recommended for managers and team leaders who are responsible for managing the telephone interface... Learn about: Call Centre, Customer Service Skills, Customer Care... More


Price on request
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  • Course
  • Inhouse

...This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness... Learn about: Customer Care, Call Centre, Customer Service Skills... More


Price on request
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  • Course
  • Inhouse
  • 1 Day

...®Understand the key elements of phone communication. ®Demonstrate the most effective methods to get the most out of your calls. Suitable for: This course is aimed at any personnel who use the telephone as a means of communication within their role... Learn about: Effective Communication, Call Centre, Telephone answering... More


£495
VAT exempt
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Telephone Today - inhouse
Advanced Training
  • Course
  • Inhouse
  • 1 Day

...Telephone today Features Incoming and outgoing calls handled in depth Enquiries/Queries - creating the right impression - proven sequence... Learn about: Call Centre, Customer Care, Customer Service Skills... More


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Call Centre Assessment - inhouse
4.5 2 opinions
dancing lion training & consultancy
  • Course
  • Inhouse
  • Different dates available
  • 2 Days

...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Skills, Communication Training, Communication Journalism... More


£337
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  • Course
  • Inhouse in London
  • Different dates available
  • 7h - 1 Day

...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Sales Training, Customer Service, Communication Training... More


£ 1001-2000
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Advanced Apprenticeship - Level 3 Contact Centre - inhouse
NVQ Training & Consultancy Services Ltd
  • NVQ
  • Inhouse
  • 8 Months

..., Contact Centre & ITQ 6-8 months to complete Health & Social Care and Child Care Learning & Development 10-12 months to complete... Learn about: Call Centre... More


Price on request
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  • Training
  • Inhouse
  • 3h

... accounts, which were once a real source of profit. Open New Accounts . Generating more sales through creative use of the telephone on repeat calls and... Learn about: Call Centre... More


£175
+ VAT
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Telephone Service Skills (Part 2) - inhouse
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception... Learn about: Customer Service Skills, Call Centre, Sales Training... More


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Call control with confidence - inhouse
The In-House Training Company
  • Short course
  • Inhouse
  • 1 Day

... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients... Learn about: Customer Care, Call Centre... More


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Desk Trainer/Buddy - inhouse
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 2 Days

... important is on the job training provided by desk trainers / buddies. This course recognises particularly in a Call Centre environment, desk trainers... Learn about: Call Centre... More


Price on request
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  • Course
  • Inhouse

...not against them Simple methods of dealing with complaints Customers Expectations Their needs, personalities and predispositions Their personal situations... Learn about: Customer Care, Call Centre, Customer Service Skills... More


Price on request
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Advanced Telephone Techniques - inhouse
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • Advanced
  • 2 Days

...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to... Learn about: Customer Care, Customer Service Skills, Call Centre... More


Price on request
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  • Course
  • Inhouse
  • 1 Day

... the peg statement and initial benefit statements · making them powerful whoever we ring · developing scripts. Making the Call · opening the conversation... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills... More


Price on request
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Call Centre and Helpdesk Training for Managers - inhouse
4.5 excellent 3 opinions
dancing lion training & consultancy
  • Course
  • Inhouse
  • Different dates available
  • 2 Days

...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Conflict Resolution, Call Centre, Telephone user support... More


£337
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