7

Call Handling inhouse

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  • Call Handling
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  • Course
  • Inhouse
  • 1 Day

... a call on hold How to transfer a... Learn about: Verbal Skills, Oral Communication, Improve Communication... More


£44
+ VAT
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Call Centre Assessment - inhouse
4.5 2 opinions
dancing lion training & consultancy
  • Course
  • Inhouse
  • Different dates available
  • 2 Days

...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Quality Testing, Communication Training, Communication Skills... More


£337
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Call Centre Agents - inhouse
Taylor Mason Training
  • Course
  • Inhouse in London
    and 4 other venues
  • Different dates available
  • 8h - 1 Day

...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Customer Service Skills, Improve Communication, Communication Training... More


£895
+ VAT
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Call Centre and Help Desk Training for Agents, Csrs And Advisors - inhouse
4.3 2 opinions
dancing lion training & consultancy
  • Course
  • Inhouse
  • Different dates available
  • 2 Days

... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Community Nursing, Customer relationship, Communication Skills... More


£337
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Customer Service - inhouse
Taylor Mason Training
  • Short course
  • Inhouse
  • Different dates available
  • 1 Day

...This customer service training is designed for any member of staff whether existing or new to handling, selling to, or dealing with customers. The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. Suitable for: This is suitable... Learn about: Customer Care, Service Operations, Call Centre... More


£949
VAT exempt
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Telephone Skills - inhouse
Taylor Mason Training
  • Short course
  • Inhouse
  • Different dates available
  • 1 Day

...The aim of this telephone skills training course is: Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool, Understand the differences between tone and words, Deliver professional yet warm telephone calls, Structure their phone calls, Create... Learn about: Call Handling, Oral Communication, Effective Communication... More


£949
VAT exempt
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Save 13%
  • Training
  • Inhouse

...With territories getting larger and travel budgets tighter, conducting virtual sales calls and product demos is becoming more important, yet many people are uncomfortable selling in this environment. However, due to these changing business circumstances, it is critical sales professionals learn... Learn about: Conflict Resolution, Sales Training, Problem Solving... More


£13
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