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Customer Service inhouse
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...Benefits: 1). Improved time management 2). Increases productivity 3). A reduction in customer complaints 4). Consistent delivery of customer service excellence within your organisation 5). Customer queries are dealt with quickly and resolved effectively 6). Highlights the skill of the workforce... Learn about: Customer Service, Customer Service Skills...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer Service, Customer Relationship Management, Customer Service Skills...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Customer Care, Telephone Skills, Anger Management...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Office IT, Persuasion Skills, Negotiation Skills...
... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Office IT, Persuasion Skills, Negotiation Skills...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme... Learn about: Business Plan, Organizational Skills, Customer Service...
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme... Learn about: Business Plan, Organizational Skills, Customer Service...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
- Training
- Inhouse
- Different dates available
...Provide the right level of coaching to your customer service agents. Ask for more information through Emagister's website!... Learn about: Customer Service...
- Course
- Inhouse
- Advanced
- Different dates available
- 2 Days
..., with thought provoking games and exercises that put your teams in the shoes of the customer and colleague, to enable a perspective that enhances awareness and improves greatly on service, experience and revenues. We are ideally brought in front end as you never want to rehearse your services on a live audience... Learn about: Customer Service...
- Training
- Inhouse
- Different dates available
- 46 Days
...system and custom entities Implement Field Security and Access Team Templates in Microsoft Dynamics CRM Design, create and configure Solutions in Microsoft Dynamics CRM Design... Learn about: Microsoft Dynamics, Customer Service, IT Auditing...
- Course
- Inhouse
- Different dates available
... understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which trainers will explore in detail throughout this energizing and practical workshop. We have specialists that can delivery a customised industry specific course for companies working... Learn about: Sales Training, Customer Service...
- Course
- Inhouse in London
- Different dates available
- 1 Day
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop... Learn about: Call Centre, Communication Training, Sales Training...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...In this half day course, we will share our advice on how best to deal with customer service on social media. Have you ever complained to a brand publicly via social media? I’ll admit it, I have done this. Fortunately, my comments received a response and a resolution to the problem... Learn about: Social Media, Reputation Management, Customer Service...
- BTEC
- Inhouse in Addlestone
- Intermediate
- 1 Year
...ou’ll work for an employment service provider such as a recruitment agency, a school or college delivering careers advice, a prison resettlement team, an armed forces resettlement team, or a supplier of Not in Education Employment or Training (NEET) services... Learn about: Relation Management, Customer Service...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Communication Training, Customer Care, Assertiveness Training...
- Course
- Inhouse in Risca
- Beginner
- Different dates available
- 5 Days
...Areas covered in the course via a mix of live models, simulation and demonstration. Navel Nipple Labret, lowbret, lip , Medusa, Madonna/Monroe Tongue... Learn about: Sterilisation Procedures, Customer interaction, Body Piercing Law...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Telephone Skills, Telephone answering, Strategy Development...
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Telephone Skills, Telephone answering, Strategy Development...
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The content was tailored to our needs and hit the spot”
← | → see all
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The trainer was excellent, friendly, professional and managed the group well.
← | → see all
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all
- Training
- Inhouse
- Different dates available
...Create a plan for how you will deliver great customer service. Ask for more information through Emagister's website!... Learn about: Customer Service...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...Our butler course include the following: • Hotel Facilities Offered • Housekeeping & Turn-down facilities • Courtesy bar / lounge • Room service • Breakfast & Dinner • Local Services • News Issues • Demonstrating Facilities • Laundry Services • Pressing Services • Polishing Shoes • Guest Repairs... Learn about: Customer satisfaction, English Language, Customer Retention Strategy...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Sales process mapping is simply a series of customer-focused steps that enables the salesperson to substantively increase win rates, build customer retention, and increase revenue production... Learn about: Process mapping, Customer Retention, Sales Process...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...When you sell to customers you have a minute amount of time to make a good first impression so that they feel confident in what you have to say. You need to radiate authority and a sense of being in charge, no matter how trying or difficult the circumstances. This means in your pitch... Learn about: Customer Service, Assertiveness Training, Communication Skills...
- Short course
- Inhouse
- Beginner
- Different dates available
- 1 Day
.... Employers have responsibilities for the health and safety of their employees. They are also responsible for any visitors to their premises such as customers, suppliers and the general public. As an employee, you have rights, and you have responsibilities for your own well-being and that of your colleagues... Learn about: Stock control, Employment Law, Bar Management...
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