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Barnard Inhouse
- Course
- Inhouse
- 1 Day
...®Understand the principles of effective performance management. ®Identify key techniques and strategies to successfully manage the performance of both your team and individuals...
- Course
- Inhouse
- 1 Day
...delegates will be able to: ® Analyse their role, responsibilities and skills as a Team Leader / Supervisor; ® Identify a range of leadership styles and...
- Course
- Inhouse
- 1 Day
...Content Below is an overview of the topics that can be covered. (Please note that if this course is delivered on an in-house basis, the content can...
- Course
- Inhouse
- 1 Day
...® Effectively communicate within a team ® Learn how to build a successful team. Course Content Below is an overview of the topics that can be covered...
- Course
- Inhouse
- 1 Day
...meet your specific requirements and address any issues you may have. ® Identifying when and why we do no assert ourselves ® What is assertive behaviour?...
- Course
- Inhouse
- 1 Day
...the content can be tailored to meet your specific requirements and address any issues you may have. ® First Impressions Understand the power and life span...
- Course
- Inhouse
- 1 Day
...®Identify and understand what anger is. ®Explore the symptoms and effects of stress on individuals. ®Use assertive behaviour effectively. ®Improve their communication skills...
- Course
- Inhouse
- 1 Day
...Systems Using Gap Analysis Getting Down to the Detail ® The Common Causes of Failure and How to Avoid Them ® Implementing a Customer Relations Program...
- Course
- Inhouse
- 1 Day
...®Analyse their behaviour and that of others, and understand why people react as they do. ®Adopt a confident, professional and appropriate style when faced...
- Course
- Inhouse
- 1 Day
...combining theory based learning with supportive practical exercises. Below is an overview of the topics that are covered. (Please note that if this course...
- Course
- Inhouse
- 1 Day
...skills to maintain a professional approach ® Recognise the importance of effective communication skills ® Identify the impact pressure has and to understand...
- Course
- Inhouse
- 1 Day
...Absenteeism Work output Relationships (working & personal) ® Managing stress; Identifying the sources Spotting the signs Questioning techniques Active...
- Course
- Inhouse
- 1 Day
...the content can be tailored to meet your specific requirements and address any issues you may have.) ® The Success Cycle; identifying areas of strength...
- Course
- Inhouse
- 1 Day
...within their working role. Objectives By the end of this course, delegates will be able to; ® Understand the key elements of phone communication ® Demonstrate...
- Course
- Inhouse
- 1 Day
...solving & negotiating skills Dealing with difficult situations Sustaining a customer service focus. Increasing customer loyalty Outcomes Each delegate...
- Course
- Inhouse
- 1 Day
...with the necessary skills to effectively and confidently manage individuals and teams in order to achieve high levels of organisational performance...