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Barnard Inhouse
- Course
- Inhouse
- 1 Day
...responsibility for managing and maintaining the continued performance of their staff. Managers and supervisors who have responsibility for managing...
- Course
- Inhouse
- 1 Day
...of your people ® Leadership Inventory – the foundation skills in managing people ® Developing Teamwork – the principles of high performing teams ® Motivation...
- Course
- Inhouse
- 1 Day
...who currently have little or no experience of presenting but expect to have to take the plunge in the near future! Overview This course offers simple...
- Course
- Inhouse
- 1 Day
...team results ® Key influences in team behaviour ® How to help team members to identify their own strengths and limitations ® Using coaching to develop...
- Course
- Inhouse
- 1 Day
...to complete a personal action plan to identify key changes to implement and skills to practice...
- Course
- Inhouse
- 1 Day
...assist you in your role. Objectives By the end of this course delegates will be able to; ® Demonstrate an awareness of the impact we have on others ® Identify...
- Course
- Inhouse
- 1 Day
...is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored to...
- Course
- Inhouse
- 1 Day
...® Identify the link between customer care and business strategy ® Interact with customers in an effective and professional manner ® Maximise the potential...
- Course
- Inhouse
- 1 Day
...Objectives By the end of the course, delegates will be able to: ® Analyse their behaviour and that of others, and understand why people react as they do ® Adopt a confident...
- Course
- Inhouse
- 1 Day
...on understanding your role within the organisation and the importance of effective working relationships with peers and colleagues to achieve your goals and targets...
- Course
- Inhouse
- 1 Day
...Influencing & persuasion Body language & Appearance ® Personal Impact Assertiveness Equality and fair treatment ® Self-Management Time stealers and time...
- Course
- Inhouse
- 1 Day
...® Understand the causes of stress ® Be able to spot the signs and symptoms of work related stress ® Determine legal and human effects ® Develop effective...
- Course
- Inhouse
- 1 Day
...This workshop is aimed at anyone wishing to develop their personal style, impact and interpersonal skills to improve their performance and quality of...
- Course
- Inhouse
- 1 Day
...® Telephone Technique Basics Why your telephone technique is important How first impressions are created Answering an incoming call Taking notes and messages...
- Course
- Inhouse
- 1 Day
...Understand the importance of creating the right impression Understand customer perceptions and communication Identify listening and questioning techniques...
- Course
- Inhouse
- 1 Day
...o How customer Service & Sales go hand in hand o Understanding the psychology of selling o What makes people buy / Not buy o Understanding buyer profiles...