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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Call Centre, Call Handling, Communication Skills...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Call Centre, Call Handling, Communication Skills...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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The course benefitted me in a real manner, the recruitment process was actually good and they helped a lot communication to begin with.
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Other than people perspective, I would say, its a great place and have learned a lot, about myself and the subject matter. That's all I could say. I would highly recommend.
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I am now more aware of people's behavior and they helped a lot, in so many ways, thanks for everything. I had a nice time in all.
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- Course
- Inhouse in City Of London
- June
- 2 Days
... skills such as delegation, motivating and supporting team members. It also covers giving essential feedback, becoming more decisive, taking responsibility, managing conflict, learning how to feed upwards, establishing clear boundaries and setting and achieving team and individual goals... Learn about: Performance Management, Communication Training, Line Management...
... skills such as delegation, motivating and supporting team members. It also covers giving essential feedback, becoming more decisive, taking responsibility, managing conflict, learning how to feed upwards, establishing clear boundaries and setting and achieving team and individual goals... Learn about: Performance Management, Communication Training, Line Management...
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The course benefitted me in a real manner, the recruitment process was actually good and they helped a lot communication to begin with.
← | → see all
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Other than people perspective, I would say, its a great place and have learned a lot, about myself and the subject matter. That's all I could say. I would highly recommend.
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I am now more aware of people's behavior and they helped a lot, in so many ways, thanks for everything. I had a nice time in all.
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- Training
- Inhouse
- Different dates available
...Create a conflict management agenda item to create a conflict management culture. Ask for more information through Emagister's website!... Learn about: Conflict Management...
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The project management course is enjoying.
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- Course
- Inhouse
- Different dates available
... * Encourage participation * Managing conflict * Technique: Brainstorming * Utilizing User Stories * Workshop – Identifying User Stories Section 10: Confirming... Learn about: Business Analyst, Business Analysis, Business Process...
... * Encourage participation * Managing conflict * Technique: Brainstorming * Utilizing User Stories * Workshop – Identifying User Stories Section 10: Confirming... Learn about: Business Analyst, Business Analysis, Business Process...
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The project management course is enjoying.
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
... perceptual positions to defuse potential conflict... Learn about: Organizational Skills, Organisational Change, Change Management...
... perceptual positions to defuse potential conflict... Learn about: Organizational Skills, Organisational Change, Change Management...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Training
- Inhouse
- Intermediate
- Different dates available
...Delegates will learn why such behaviours may arise and how to attempt to distract and de-escalate, and also to seek to minimise repeat episodes... Learn about: Deescalation. Breakaway, Challenging Behaviour, Management of Violence...
- Training
- Inhouse
- Different dates available
...Identify someone who is good at conflict management who you can learn from. Ask for more information through Emagister's website!... Learn about: Conflict Management...
- Course
- Inhouse
- Different dates available
.... We have included advanced sessions on dealing with conflict, and understanding how action planning and analysis will help teams to achieve better results... Learn about: Team Training, Team Building...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone... Learn about: Customer relationship, Customer Care, Problem Solving...
...In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone... Learn about: Customer relationship, Customer Care, Problem Solving...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Training
- Inhouse
- Intermediate
- Different dates available
...Practical training is given on Breakaway (escape) methods, as a last resort, and using only the amount of force that is necessary and reasonable in the circumstances... Learn about: Deescalation. Breakaway, Conflict Resolution, Challenging Behaviour...
- Training
- Inhouse
- Different dates available
...Provide employees a process for managing conflict with others. Ask for more information through Emagister's website!... Learn about: Managing Conflict...
- Course
- Inhouse
- Different dates available
- 2 Days
...performance management and the development of their team members. Participants will be able: To appreciate the right management strategy for individuals... Learn about: Communication Skills, Managing Conflict, Team Building...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...manager ❖setting strategy, service level agreements and key performance indicators ❖using MIS as a reporting tool, forecasting and scheduling ❖building... Learn about: Communication Skills, Decision Making, Telephone management...
...manager ❖setting strategy, service level agreements and key performance indicators ❖using MIS as a reporting tool, forecasting and scheduling ❖building... Learn about: Communication Skills, Decision Making, Telephone management...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Intermediate
- Different dates available
... of the supervisor, Responsibilities of the supervisor, Communication, Time management, Handling conflict, Goal setting, Performance monitoring, The importance... Learn about: Team Training, Communication Training...
- Training
- Inhouse
- Different dates available
...Learn how to recognize when team members need help managing conflict. Ask for more information through Emagister's website!... Learn about: Team Training, Managing Conflict...
- Short course
- Inhouse
- Different dates available
- 1 Day
... and break away Conflict resolution Practice and Simulation Establishing the ground rules Understanding positions Making the case Listening and understanding... Learn about: Tactics for success, Negotiation techniques, Listening and understanding...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Decision Making, Conflict Resolution, Problem Solving...
...In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates... Learn about: Decision Making, Conflict Resolution, Problem Solving...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Short course
- Inhouse
- Different dates available
- 2 Days
... Management Sales Skills Client Relationship Audit Johari Window and Relationship Modelling Handling difficult situations and conflict Negotiating... Learn about: Conflict Resolution, Skills and Training, Key Account Manager...
- Training
- Inhouse
- Different dates available
...Use a mediation process to help groups resolve existing conflict. Ask for more information through Emagister's website!...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...Our storytelling courses are all about bringing your company’s story to life; helping your people personalise and humanise their data with creativity... Learn about: Ms PowerPoint, Confidence Training, Customer Service...