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Inhouse Verbal Skills Inhouse
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖how to negotiate agreements and repayments. ❖how to direct the caller to an arrangement ❖developing listening skills to pick up on free information ❖how... Learn about: Stress Management, Closing Skills, Listening Skills...
...❖how to negotiate agreements and repayments. ❖how to direct the caller to an arrangement ❖developing listening skills to pick up on free information ❖how... Learn about: Stress Management, Closing Skills, Listening Skills...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all
- Course
- Inhouse
- Different dates available
...of communication Analysis of communication channels Listening skills... Learn about: Communication Chanels, Comunication Training, Record Keeping...
- Course
- Inhouse
- Different dates available
- 2 Days
...with team members ❖ recognise and work with your strengths... Learn about: Team Training, Team Performance, Organizational Skills...
- Course
- Inhouse
- Different dates available
- 2 Days
...Typically we practise: Studio interviews. Down the line (into camera or telephone) interviews. Media briefings. Each practical session is videoed and watched back for appraisal... Learn about: Public Relations, Interview Techniques, Interviews and reports for newspapers...