Intermediate Apprenticeship - Business & Administration

The Intermediate Apprenticeship in Business and Administration is designed to reflect the work of administration staff across a wide range of industries and types of organisations and are for those who are working with some autonomy and personal responsibility.Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the business administration apprenticeship framework.Intermediate apprentices may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries.Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include; producing business documents, contributing to the organisation of events, developing and delivering presentations, providing reception services, using and maintaining office equipment, providing administrative support for meetings, using a variety of software packages, analysing and presenting business documents and managing projects.