International Roaming and Roaming Partnerships

Develop robust and compliant roaming agreements and processes to maximise profitability, protect against revenue leakage and build long standing commercial partnership

Includes practical case studies and group exercises to illustrate and examine key learning points

What is the programme about?

Roaming fraud currently accounts for 24% of the total fraud incurred by operators (GSM Association). Due to the complexity involved in the information transfer required when providing roaming services, revenue leakage in roaming services, either through deliberate or unintentional means, is a reality telecom operators must address. This is just one of the crucial issues examined during this practical and interactive training programme for specifically targeted to roaming professionals in the international mobile markets. Change in the technical and commercial environment of roaming is rapid and it is vital that all professionals working within this specialised area of the telecoms sector stay up to date and on the latest trends, standards and best practice to build profits and success in this area. This programme will address all key and current issues facing today’s roaming professionals and deliver the skills and knowledge needed to increase profits and increase customer satisfaction.