Interpersonal Skills

Objectives
Enhance relationships with others. Understand your interpersonal style and how you are perceived by others. Increase sensitivity to the interpersonal styles of others. Develop a range of interpersonal skills. Develop confidence when interacting with others.

Course Content
Personal Awareness:
a self-perception inventory
how you are perceived by others.

Effective Interaction:
personal authority
building relationships
building trust
implementing the skills of personal interaction.

Listening Skills:
hearing and understanding
the power of effective listening
listening and interpersonal relationships.

Questioning Skills:
questioning styles
how effective questioning and listening can enhance interpersonal interaction.

Being Persuasive:
the use of reason and logic
gaining commitment
the use of group pressure in influencing results.

The Communication Chain:
upward, downward and lateral
failures in the chain
two-way communication.

Assertiveness:
a positive and straightforward style
making and refusing requests
giving and receiving criticism.

Communication Techniques:
conveying information and ideas effectively
clarity and brevity
group communication
team briefing
communicating difficult or unpopular messages
effective two-way communication
giving feedback.

Managing Conflict:
healthy confrontation
constructive criticism
personality clashes
managing difficult people.

Interpersonal Techniques:
participants practise techniques to cope with a variety of interpersonal situations.

Action Plan:
participants plan and discuss what they will do on return to work.

Competence Objectives

What you will be able to do better:


· Interact effectively and confidently with different types of people at all levels within and outside your organisation

· Adapt your interpersonal style in order to get the best results from others

· Influence and persuade others to your point of view without creating ill feeling

· Avoid creating conflict situations

· Ensure you avoid communication breakdowns by learning to listen effectively and understand what others are actually saying

· Develop a straightforward assertive communication style which 'gets things done' without causing conflict

· Keep your head when all around are losing theirs!