Introduction to Counselling (Level 2)

The Level 2 Award in Introduction to Counselling course is divided into eight comprehensive modules:

Module 1: The Basics of Counselling
- What is counselling
- Who is a Counsellor
- When is a Counsellor not ready
- Who needs counselling
- Ten Steps to Counselling

Module 2: Types of Counselling
When a Counsellor is needed
Types of counselling offered
- Addiction
- Anxiety
- Depression
- Divorce
- Eating Disorders
- PMS
- Sexual health
- Stress

Module 3: New wave Counselling
- On-line Counselling
- Telephone Counselling
- Telephone / Internet counselling
- SMS text counselling
- Video counselling
- The Future

Module 4: Traditional Counselling Styles
- Types of Traditional Counselling
- What Counselling
- Individual Therapy
- Couples Therapy
- Family therapy
- Group Therapy
- Who goes to Counselling

Module 5: Listening Skills
- Listening
- Stages of listening
- Obstacles of Listening
- Emphatic Listening
- Listeners in Control
- Traps for Listeners

Module 6: Negotiation
- Negotiation
- The Establishment Group
- The Community group
- Negotiation in General
- The Joint Problem-Solving Approach
- Definition of the Problem
- Guidelines
- Insist on Using Objective Criteria
- Invent Options for Mutual Gain
- Separate the People from the Problem
- Suggestions
- Breaking the Rules
- Alternatives
- Best Alternative to Negotiated
- Agreement

Module 7: Mediation
- What is Mediation
- When is Mediation called for
- Responsibilities
- Preliminaries
- The Introductory Phase
- Problem Definitions
- Reaching a settlement
- Caucus Meetings
- The Second session
- Teamwork
- The Agreement
- Attributes of a Good Mediator

Module 8: Crisis Mediation
- Other Considerations
- Power imbalance
- The Power of skill and Knowledge
- The Balance of Power
- Analysis and Responses

General Counselling Client Information
Form Publications
Addresses
Useful Contacts
Glossary of Health Terms