Introduction to ITIL®

This is an accredited product to support self-study computer-based elearning for the ITIL® Foundation exam. e-Careers aim to provide you with a straightforward route to becoming a fully certificated professional in your own time and at your own pace.

KEY LEARNING POINTS

• Provides an overview of ITIL®, what it is, where it is used.
• innovative leading-edge e-learning developed by industry experts.
• A cost-effective solution for both individuals and organisations.
• This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework.
• Online learning gives you the freedom to access from any location.
• Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

ADVANTAGES OF THIS COURSE

• 2 modules with associated interactive lessons.
• Notes to support each lesson to consolidate the learning.
• Module level exam simulation directly aligned to the ITIL® syllabus.
• Online support, forums, chat and progress reports.
• Interactive exercises to assist with knowledge retention.

All ITIL® eLearning are offered through ITIL® ATO (Accredited Training Organisation).

ITIL® is a Registered Trade Mark of AXELOS Limited

• Units of study

Getting Started

• Getting to grips with ITIL Terminology
• What is IT Infrastructure Library?
• Why is ITIL so successful?
• ITIL Lifecycle Core
• Foundation Certificate in IT Service Management

Service Management as a Practice

• Definition of a Service.
• Concepts of Service Management
• Need and Source for Best Practice
• What is a Service
• Types of Service
• Who are Stakeholders?
• Key Definitions
• What are Processes?
• Functions and Roles
• Key Roles?
• The RACI Matrix