INTRODUCTION TO ITIL®

Greater Brighton Metropolitan College

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

This is an accredited product to support self-study computer-based elearning for the ITIL® Foundation exam. This product aims to provide you with a straightforward route to becoming a fully certified professional in your own time and at your own pac...

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Course programme

  • Getting to grips with ITIL Terminology
  • What is IT Infrastructure Library?
  • Why is ITIL so successful?
  • ITIL Lifecycle Core
  • Foundation Certificate in IT Service Management
  • Definition of a Service.
  • Concepts of Service Management
  • Need and Source for Best Practice
  • What is a Service
  • Types of Service
  • Who are Stakeholders?
  • Key Definitions
  • What are Processes?
  • Functions and Roles
  • Key Roles?
  • The RACI Matrix

    • Additional information

    Provides an overview of ITIL®, what it is, where it is used. innovative leading-edge e-learning developed by industry experts. A cost-effective solution for both individuals and organisations. This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework. Online learning gives you the freedom to access from any location. Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

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    INTRODUCTION TO ITIL®

    Price on request

    The best IT Security courses

    See all

    See all