Introduction To Management

Management Training Course
Introduction To Management - 4 Day Course

Suitable For:
This course is designed for potential /new managers who want to develop their managerial skills within a progressive learning environment.
Overview:
This course provides delegates with the essential management knowledge and skills. It includes interactive development activities, which will enable the delegates to demonstrate improvements in their performance. The following fourkeymanagement areas will be covered:

• Managing Activities
• Managing Resources
• Managing Information
• Managing People

The highly-practical4 daycourse provides the initial methods, techniques and tools needed to manage effectively. The content both enables and challenges delegates to demonstrate their competence in a number of workplace scenarios. Due to the interactive nature of this training, a maximum group size of15 delegatescan attend the course. Outline:

• Customer Care and Service Delivery
• Quality
• Heath and Safety
• Managing Change
• Time Management - Your Own and Others
• Leadership
• Motivation
• Performance Review - Setting Standards
• Recruitment and Selection
• Training and Development
• Managing the Team
• Counselling
• Managing Poor Performance
• Making Effective Presentations

Outcomes: As a result of completing this course delegates will;

• Acquire knowledge and understanding of the key roles within the managerial process
• Identify personal strengths and abilities in dealing with different managerial scenarios
• Build the confidence to take control of their own development
• Apply their knowledge and skills into practice within their own working environment
• Demonstrate their competence and increased awareness within a number of critical areas
• Achieve improvements in their performance, skills and ability as a manager
• Develop a personal action plan for implementation in the workplace

* This programme can also be delivered in2 x 2 day modules.