Introductory Certificate In Hospitality Customer Service

Anyone working in a customer facing role within the hospitality industry.

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.

Presenting a professional image, communication skills and complaint handling.

When will I receive my results?

Results will be forwarded on as soon as they are received at the college. Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.

A True/False question paper at the end of the course.

Level 2 Customer Service.