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ISO 9000 Quality Systems (Durban)

HRODC Postgraduate Training Institute
In Durban, South Africa ()

VAT exempt
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Important information

Typology Course
Duration 5 Days
  • Course
  • Duration:
    5 Days

Limited Objectives: By the conclusion of the specific learning and development activities, the delegates swill be able to: 1. Demonstrate an understanding of the importance of quality. 2. Explain what the International Organization of Standardizations (ISO) represents. 3. Exhibit an understanding of the structure of ISO, as an organisation. 4. Explain ISO code of ethics. 5. Explain the benefits of ISO to organisations. 6. Identify the hallmarks of the ISO as a brand. 7. Explain ISO's contribution to world trade.
Suitable for: This course is designed for: Quality Assurance Managers. General Managers. ISO Implementation Team Members. Management Representatives. ISO Internal Auditors. Individuals responsible for implementing the standard

Frequent Asked Questions

· Requirements

Degree or Work Experience


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What you'll learn on the course

Quality Systems
ISO 9000
ISO 9001
Medical training
Quality management
Quality Training
ISO certification
World Trade
IT Management

Course programme

Course Contents, Concepts and Issues

  • Why Quality Standards Matter
  • What Is the International Organisation for Standardization (ISO)?
  • ISO Structure
  • ISO Code of Ethics
  • What 'International Standardization' Means
  • How ISO Standards Benefit Society
  • The Hallmarks of the ISO Brand
  • ISO and World Trade
  • ISO and Developing Countries
  • How to Recognize ISO Standards
  • The ISO Standards: An Introduction
  • ISO Standards – ISO 9000 and ISO 1400: An Overview
  • The ISO 9000 Family
  • Objectives of ISO 9000
  • The Clients or Customers’ Quality Requirements
  • General Regulatory Quality Requirements
  • Enhancing Client and Customer Satisfaction,
  • Towards Continuous Quality Improvement
  • ISO Quality Principles
  • Principle 1 Client or Customer Focus
  • Principle 2 Leadership
  • Principle 3 Involvement of People
  • Principle 4 Process Approach
  • Principle 5 Systems Approach
  • Principle 6 Continuous Improvement
  • Principle 7 Factual Approach to Decision Making
  • Principle 8 Mutually Beneficial Supplier Relationships
  • The ISO 9000:2000 Series
  • ISO 9000:2005 Quality Systems - Fundamentals and Vocabulary
  • ISO 9001:2000 Quality Systems – Requirements
  • ISO 9004:2000 Quality Systems - Guidelines for Performance Improvements
  • ISO 19011:2002 Guidelines for Quality and/or Environmental Systems Auditing
  • The ISO 9000 Quality Standards
  • IWA 1:2001 to IWA 1:2005 (International Workshop Agreement) -
  • Guidelines for Process Improvements in Health Service Organizations
  • IWA 2:2003-Quality Systems - Guidelines for the Application of ISO 9001:2000 in Education
    IWA 4:2005-Quality Systems -- Guidelines for the Application of
  • ISO 9001:2000 in Local Government
  • ISO Guide 34:2000-General Requirements For The Competence Of Reference Material Producers
  • ISO Guide 34:2000/Cor 1:2003-
  • ISO 9000:2005-Quality Management Systems -- Fundamentals and Vocabulary
  • ISO 9001:2000-Quality Management Systems -- Requirements
  • ISO 9004:2000-Quality Management Systems -- Guidelines for Performance Improvements
  • ISO 10002:2004-Quality Management -- Customer Satisfaction -- Guidelines for Complaints Handling In Organizations
  • ISO 10005:2005-Quality Management Systems -- Guidelines for Quality Plans
  • ISO 10006:2003-Quality Management Systems -- Guidelines for Quality Management In Projects
  • ISO 10007:2003-Quality Management Systems -- Guidelines for Configuration Management
  • ISO 10012:2003-Measurement Management Systems -- Requirements for Measurement Processes and Measuring Equipment
  • ISO/TR 10013:2001-Guidelines for Quality Management System Documentation
  • ISO/TR 10014:1998-Guidelines for Managing the Economics of Quality
  • ISO 10015:1999-Quality Management -- Guidelines for Training
  • ISO/TR 10017:2003-Guidance on Statistical Techniques for ISO 9001:2000
  • ISO 10019:2005-Guidelines for the Selection of Quality Management System Consultants and Use of Their Services
  • ISO/TR 13352:1997-Guidelines for Interpretation of ISO 9000 Series for Application within the Iron Ore Industry
  • ISO 13485:1996-Quality Systems -- Medical Devices -- Particular Requirements for the Application of ISO 9001
  • ISO 13485:2003-Medical Devices -- Quality Management Systems -- Requirements for Regulatory Purposes
  • ISO 13488:1996-Quality Systems -- Medical Devices -- Particular Requirements for the Application of ISO 9002
  • ISO 14964:2000-Mechanical Vibration and Shock -- Vibration of Stationary Structures -- Specific Requirements for Quality Management in Measurement and Evaluation of Vibration
  • ISO/TR 14969:2004-Medical Devices -- Quality Management Systems -- Guidance on the Application Of ISO 13485: 2003
  • ISO 15161:2001-Guidelines on the Application of ISO 9001:2000 for the Food and Drink Industry
  • ISO 15189:2003-Medical Laboratories -- Particular Requirements for Quality and Competence
  • ISO/TS 16949:2002-Quality Management Systems -- Particular Requirements for the Application of ISO 9001:2000 for Automotive Production and Relevant Service Part Organizations
  • ISO 19011:2002-Guidelines for Quality and/or Environmental Management Systems Auditing
  • ISO/TS 19218:2005-Medical Devices -- Coding Structure for Adverse Event Type and Cause
  • ISO 22870:2006-Point-Of-Care Testing (POCT) -- Requirements for Quality and Competence
  • ISO/TS 29001:2003-Petroleum, Petrochemical and Natural Gas Industries -- Sector-Specific Quality Management Systems -- Requirements for Product and Service Supply Organizations
  • ISO/IEC 90003:2004-Software Engineering -- Guidelines for the Application of ISO 9001:2000 to Computer Software
  • ISO 9001:2000 Goals
  • Identifying Goals
  • Identifying Role Expectations
  • Applying the ISO 9000 Family of Standards in Your Organisation
  • Establish Your Current Status; Determine the Gaps between Your Quality Management System and the Requirements of ISO 9001:2000
  • Determine the Processes That Are Needed To Supply Products to Your Customers or Clients
  • Developing a Plan to Close the Gaps in the Processes
  • Carrying Out Your Plan
  • Undergoing Periodic Internal Assessment
  • Demonstrating Organisational or Departmental Conformity to Quality Standards
  • Importance of Conformity Assessment
  • Undergoing Independent Audit
  • Continuous Organisational or Business Improvement
  • Maintaining the Benefits and Continuous Improvement
  • ISO Certification
  • Publicising ISO Certification
  • Preparing For the ISO Certification Assessment
  • Maintaining Certification
  • Performance Management as a Quality Instrument
  • ISO’s 2005-2010 Action Plans for Developing Countries

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