ISO/IEC 20000-1:2005

Description
This specification defines the requirements for a service provider to deliver managed services.

Program

ISO/IEC 20000-1:2005 Information Technology Service Management Specification ISO/IEC 20000-1:2005 Supersedes BS 15000-1:2002


This specification defines the requirements for a service provider to deliver managed services. This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.

If you'd prefer a hard copy of this standard, then ISO20K Standard (Hardcopy) + Pocket Guide is the perfect solution. It features hard copy versions of both parts of the ISO 20000 standard plus a copy of ISO/IEC 20000: A Pocket Guide - the easy-to-understand pocket guide to ISO 20000. Otherwise read on.


It may be used:

• By businesses that are going out to tender for their services.
• To provide a consistent approach by all service providers in a supply chain and to benchmark IT service management.
• As the basis for an independent assessment.
• To demonstrate the ability to meet customer requirements and improve services.

Publisher: IEC
Pages: 18
Format: Electronic Download
Licensing Terms : Purchase and Use of this Product is Subject to this EULA .
Availability: Immediate Download
Other Formats: Hardcopy or Multiuser Site License

Order today to enable immediate download!