ISO/IEC 20000-1:2005

Description
This specification defines the requirements for a service provider to deliver managed services.

Program

ISO/IEC 20000-1:2005 Information Technology Service Management SpecificationISO/IEC 20000-1:2005 supersedes BS 15000-1:2002


This specification defines the requirements for a service provider to deliver managed services. This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements.

For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.


It may be used:

• By businesses that are going out to tender for their services.
• To provide a consistent approach by all service providers in a supply chain and to benchmark IT service management.
• As the basis for an independent assessment.
• To demonstrate the ability to meet customer requirements and improve services.

Please Note: We will supply either the BS or other national adoptions of ISO/IEC 20000-1. All of which contain exactly the same content.

Other Formats: Electronic Download or
ISO20000 Standard Collection or ISO20K Standard (Hardcopy) + Pocket Guide
Format: Hardcopy
Availability: In Stock

Order today for immediate despatch!