ITIL® Foundation Certified Training
Course
Online
Fundamentals of IT Service Management
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
8h
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Duration
Flexible
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Start date
Different dates available
Nowadays any industry needs to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The ITIL® Foundation Certified Training will introduce you with them to the fundamentals of IT Service Management as described in the IT Infrastructure Library and help you to prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. You will learn to communicate effectively in your company as well as with customers and decreases response time. In this course, you will get key concepts of ITIL, important principles for improving its operations, vital processes and functions, practical guidance for applying ITIL to every day it situations, how to align with business, control costs, and improve its service quality, strategies to balance it resources, and more. so get this course to get all the basic knowledge about ITIL.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
Subjects
- Design
- ITIL
- Service Strategy
- ITSM
- Service Operation
- Service Operation Processes
- CSI
- ITSM Lifecycle
- Service Strategy Introduction
- Service Strategy Activities
Teachers and trainers (1)
Adams Academy
Instructor
Course programme
COURSE CURRICULUM
Course Introduction
Course Organization
Course Conventions
Introduction to ITSM
ITSM as a Practice
ITSM Lifecycle
ITSM Summary
Continual Service Improvement
CSI Introduction
Step Improvement Process
CSI Summary
Service Operation
Introduction to Service Operation
Service Operation Processes
Service Operation Functions
Service Operation Summary
Service Transition
Introduction to Service Transition
Service Transition Processes
Summary of Service Transition
Service Design
Service Design Introduction
Service Design Processes
Service Design Summary
Service Strategy
Service Strategy Introduction
Service Strategy Activities
Service Strategy Summary
ITIL® Foundation Certified Training