ITIL® Foundation Extension

Begin the process of building a structured IT service offering using the world-renowned Information Technology Infrastructure Library to provide the framework. Designed for IT support and service professionals of all levels, the Information Technology Infrastructure Library course is the first step towards full ITIL® Practitioner status. ITIL® Foundation course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. They are also guaranteed to receive a good understanding of ITIL® principles and how they could be applied to improving and formalising their own IT service operations. Using the foundation-level training, IT service management professionals and engineers will be able to: Assess their existing IT service offering and management processes against ITIL® best practice guidelines.. Begin the process of planning and migrating to an ITIL®-based service operation.. Implement a transitional service offering to maintain standards according to user expectations during the move over to an ITIL® framework.. IT Managers or Practitioners involved in the strategy, design, implementation and ongoing delivery of business-used IT services.. Individuals requiring an insight into Service Management best practice.. At the end of the course students will not only be prepared to sit the ITIL® Foundation exam, but also have laid the groundwork to take their studies to the next level. Upon completion participants will be ready to move on to the ITIL® Intermediate and Expert-level qualifications as and when required.