ITIL Foundation V3

This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.

Course Content

Audience

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Benefits to You

1. Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model
2. Understand how IT and the Business can collaborate to improve overall productivity and efficiency
3. Learn to move the reactive relationship between IT and users to a proactive relationship
4. Learn ITSM concepts via an exciting and interactive simulation

Course Outline – ITIL v 3 Service Management Foundation Course - ISEB Examination

ITIL v 3 Service Management Foundation Course - ISEB Examination For further information on Deverill Ltd or any product or service please contact us at:- Deverill Ltd, Phoenix House, Marshes End, Upton Road, Poole, Dorset, BH17 7AG

Detailed Course Outline

Service Management as a Practice

1. Introduction to IT Service Management
2. ITIL introduction

Service Lifecycle

1. Introduction of the lifecycle stages

Key Principles, Models and Concepts

1. Introduction to key principles, models and concepts

Concepts, Roles and Functions

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

Technology and Architecture

1. Architecture and technology to manage the IT

Services

1. ITIL® Qualification Scheme
2. Revision and Mock Examination